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Log Reference

AR120, AR150, AR160, AR200, AR1200, AR2200, AR3200, and AR3600 V200R007

This document supports all the logs of device, including the parameters, meaning, possible causes and solution.
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UPDATE/3/LOAD_FAIL

UPDATE/3/LOAD_FAIL

Message

UPDATE/3/LOAD_FAIL(l): Failed to load the signature database. (SyslogId=[syslog-id], Module=[module], Slot=[slot-id], CPU=[cpu-id], LoadVersion=[load-version], Duration(s)=[duration(s)], Reason=[reason])

Description

Failed to load the signature database.

Parameters

Parameter Name Parameter Meaning

syslog-id

Log ID

module

Update module, which can be:

  • IPS-SDB: IPS signature database
  • SA-SDB: SA signature database
  • CNC: malicious domain name database
slot-id

Slot ID of the engine

cpu-id

CPU ID of the engine

load-version

Version of the loaded module

duration

Loading duration, in seconds

reason

Causes of the loading failure, including:

  • The engine is busy.
  • The update package is invalid.
  • The compilation failed.
  • The engine is in compilation.
  • The engine is abnormal.
  • The memory is insufficient.
  • The update service is not activated.
  • The update service of components expires.
  • The free space of the storage card is insufficient.
  • Failed to parse the signature database.
  • No SDB version is available for loading.

Possible Causes

The possible cause is displayed in the reason field in the log.

Procedure

  1. Rectify the signature database loading fault as follows:

    • Check the engine status.
    • Use a valid signature database file to try again.
    • Try again later.
    • Wait for another automatic update or use commands to force an update.
    • Purchase the signature database update service.
    • Renew the update service expiration date.
    • Clear invalid files on the CF card.
    • Use a valid signature database file for the update.
    • Update the signature database file.

  2. If the problem persists, contact Huawei technical support engineers.
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Updated: 2019-05-29

Document ID: EDOC1000097209

Views: 91933

Downloads: 181

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