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Log Reference

AR500, AR510, and AR530 V200R007

This document supports all the logs of device, including the parameters, meaning, possible causes and solution.

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CM/5/USERONLINEFAIL:The user failed to go online. ([STRING])


A user failed to go online.


Parameter Name Parameter Meaning
[STRING] Indicates information about a user failing to go online including user type, user name, user MAC address, user IP address, VPN name, access time, and failure reason.

Possible Causes

A user fails to go online.


  1. For a local authentication user, run the display local-user command to check whether the user account has been configured on the device. For a remote authentication user, check whether the user account has been configured on the authentication server.
  2. If the user account has been configured, run the display domain command to check whether the authentication method is correctly configured in the AAA domain.
  3. If the authentication method is correct, contact technical support personnel.
Updated: 2019-05-29

Document ID: EDOC1000097294

Views: 97023

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