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Log Reference

AR500, AR510, and AR530 V200R007

This document supports all the logs of device, including the parameters, meaning, possible causes and solution.

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CM/0/USER_ADDACLFAIL: The ACL cannot be added for NAC users. Ensure that this ACL is supported by the NAC service. ([STRING])


A user fails to be authorized by ACL. Check whether the configured ACL is supported.


Parameter Name Parameter Meaning
[STRING] Indicates the user ID and MAC address.

Possible Causes

  • The delivered ACL is not included in the RADIUS attribute document.
  • The ACL failed to be delivered to the physical chip because of the chip error.


  1. Run the display access-user user-id user-number command to check whether the authorized ACL is supported according to the RADIUS attribute document.

    • If not, deliver the ACL included in the RADIUS attribute document to the user. Run the display access-user user-id user-number command to check whether the ACL is delivered successfully.
    • If so, the ACL fails to be delivered to the physical chip. Go to step 2.

  2. Contact technical support personnel.
Updated: 2019-05-29

Document ID: EDOC1000097294

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