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Log Reference

AR500, AR510, and AR530 V200R007

This document supports all the logs of device, including the parameters, meaning, possible causes and solution.

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LINE/4/UNLOCK_ERROR_FAIL: Failed to unlock the user-interface [user-interface]. (UserName=[UserName], IPAddress=[IPAddress], Reason=[Reason])


The user interface failed to be unlocked due to certain reasons.


Parameter Name Parameter Meaning


Type and number of a user interface


User name

When the device fails to obtain the user name, for example, in a password-based user authentication scenario, asterisks (**) are used to indicate the user name.


User IP address

When the device fails to obtain the user IP address, for example, in a scenario where the user logs in using a Console interface, asterisks (**) are used to indicate the IP address.


Reason of failure to unlock the user interface

Possible Causes

After the user ran the lock command to lock the user interface and set a locking password, the user attempted to enter the locking password. When the user entered an incorrect password or a timeout occurred in entering the password, the log was generated.


  1. This log message is informational only, and no action is required.
Updated: 2019-05-29

Document ID: EDOC1000097294

Views: 96693

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