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ES3000 V3 NVMe PCIe SSD User Guide 20

This document provides the product information about the Huawei ES3000 V3 PCIe SSD (ES3000 V3 for short) and describes how to install, configure, operate, and maintain the ES3000 V3.
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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Contacting Huawei Technical Support

Contacting Huawei Technical Support

This topic describes how to contact Huawei technical support if a fault persists during troubleshooting.

If a fault persists during troubleshooting, contact Huawei technical support by visiting Before you report the fault to Huawei engineers, collect the following information:

  • Your company name and address

  • Name and telephone number of the contact

  • Time when the fault occurred

  • Detailed fault symptom

  • Device type, hardware model, and software version

  • Measures taken after the fault occurred and results

  • Fault severity and required rectification deadline


The following describes the faults that may occur on the product. If a fault persists after you handle it based on the recommended solution, contact the local office or Customer Service Center of Huawei for technical support in time.

Contact Huawei technical support as follows:
  • For enterprise customers, find the local contact information at Global Service Hotline.

    For carriers, find the local contact information at Global TAC Information.

  • Contact the technical support personnel of the local Huawei office.
Updated: 2019-03-12

Document ID: EDOC1000101091

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