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OceanStor 2600 V3 Storage System V300R005 SmartDedupe and SmartCompression Feature Guide for Block 05

"This document describes SmartDedupe and SmartCompression features for block data services,including their working principles, application scenarios, and configuration processes."
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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
How to Obtain Help

How to Obtain Help

If a tough or critical problem persists in routine maintenance or troubleshooting, contact Huawei for technical support.

Preparations for Contacting Huawei

To better solve the problem, you need to collect troubleshooting information and make debugging preparations before contacting Huawei.

Collecting Troubleshooting Information

You need to collect troubleshooting information before troubleshooting.

You need to collect the following information:
  • Name and address of the customer
  • Contact person and telephone number
  • Time when the fault occurred
  • Description of the fault phenomena
  • Device type and software version
  • Measures taken after the fault occurs and the related results
  • Troubleshooting level and required solution deadline

Making Debugging Preparations

When you contact Huawei for help, the technical support engineer of Huawei might assist you to do certain operations to collect information about the fault or rectify the fault directly.

Before contacting Huawei for help, you need to prepare the boards, port modules, screwdrivers, screws, cables for serial ports, network cables, and other required materials.

How to Use the Document

Huawei provides guide documents shipped with the device. The guide documents can be used to handle the common problems occurring in daily maintenance or troubleshooting.

To better solve the problems, use the documents before you contact Huawei for technical support.

How to Obtain Help from Website

Huawei provides users with timely and efficient technical support through the regional offices, secondary technical support system, telephone technical support, remote technical support, and onsite technical support.

Contents of the Huawei technical support system are as follows:

You can query how to contact the regional offices at http://support.huawei.com/enterprise/.

Ways to Contact Huawei

Huawei Technologies Co., Ltd. provides customers with comprehensive technical support and service. For any assistance, contact our local office or company headquarters.

Huawei Technologies Co., Ltd.

Address: Huawei Industrial Base Bantian, Longgang Shenzhen 518129 People's Republic of China

Website: http://enterprise.huawei.com/

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Updated: 2018-06-04

Document ID: EDOC1000106188

Views: 5960

Downloads: 54

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