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OceanStor 9000 V300R006C00 Security Maintenance 07

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Defect Report Suggestions

Defect Report Suggestions

If a fault or security accident occurs, you are advised to send a defect report containing accurate fault information and data to Huawei. With such a report, Huawei can better resolve your problem.

You are advised to notify Huawei of the faults you have detected and make necessary preparations. The preparations include collecting fault information and preparing for commissioning.

If you report a system attack, Huawei will use either of the following methods to resolve the problem:

  • If a security accident occurs, Huawei technical support engineers provide remote or onsite support to help your maintenance personnel to minimize the attack impacts on the system and complete the accident report.
  • If no security accident occurs, Huawei technical support engineers record the problem in the database and send the data to the R&D team. After the R&D team provides a solution, Huawei technical support engineers analyze the solution's impact on the onsite services and provide suggestions about the solution.
    NOTE:
    Any transfer of data from a customer's network must be under the customer's authorization, and the personal data must be anonymized to ensure that the personal data cannot be restored by any means.
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Updated: 2019-04-28

Document ID: EDOC1000122530

Views: 12901

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