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eSpace 8950 and 8950S IP Phone V200R003C30 User Guide

Describes the services supported by the eSpace 8950 IP phones and the implementation of such services.
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Voicemail

Voicemail

The voicemail function allows the calling party to leave voice messages so that you will not miss any calls.

Context

In the IMS+UC or EC6.X (V200R003C30SPC500 or later) network environment, the phone supports visual voicemails.

  • After you set a visual voicemail, you can perform operations on voice messages, such as fast forward, rewind, pause, and resume.
  • After you set a non-visual voicemail, you can perform only few operations on voice messages, such as retrieve and delete.
NOTE:
  • In the IMS+UC network environment, the call-forward-to-voicemail function is not supported.
  • This function involves personal data. When using this function, comply with local laws and regulations, and take sufficient measures to protect personal data.

Prerequisites

  • Your account has configured the Voicemail service on the server and enabled the Voicemail service on the phone.
  • To use the call forwarding to voice mailbox service, ensure that your account has enabled the call forwarding to voice mailbox service on the phone and has set and enabled the forwarded-to voice mailbox. For details, see Call Forward.
  • To use the One Button to Voicemail service, ensure that your account has enabled the One Button to Voicemail service on the phone. For details, see One Button to Voicemail.

Understanding Voice Message Notification Modes

  • The red number in the upper right corner of the voicemail icon indicates the number of unread voice messages. For example, indicates that there are three unread voice messages related to all accounts.
  • The status bar of the IP phone displays the voicemail icon. The notification screen shows information about unread voice messages.
  • The MWI LED of the IP phone blinks every 3 seconds.

Retrieving Voice Messages

  • Non-visual Voicemail

    If your account has not been assigned the visual voicemail service rights, you can perform operations described in the following table.

Table 40-1 Non-visual voicemail

If You Want to...

Then...

View voice messages

Tap to access the voicemail screen.

You can view the number of unread voice messages and the number of total voice messages for different accounts of your phone.

Retrieve voice messages

Tap a voice message you want to retrieve.

You can perform operations as prompted, for example, deleting the voice message or calling the number who left the message.

  • Visual Voicemail

    If your account has been assigned the visual voicemail service rights, you can perform operations described in the following table.

Table 40-2 Visual voicemail

If You Want to...

Then...

View voice messages

  1. Tap to access the voicemail list screen.
  2. Tap the number area in the upper left corner of the screen and select a number to view related voice messages.
    • Unread voice messages are marked in red, and read voice messages are marked in gray.
    • Tap a voice message to view its details.

Retrieve voice messages

  1. On the voicemail list screen, select a voicemail.
  2. Tap to the right of a voice message. The voicemail playback screen is displayed on the right, and the voicemail is played. During the playback, you can perform the following operations:
    • Pause/Resume: Tap to pause; tap to resume.
    • Fast forward/Rewind: Tap to fast forward; tap to rewind.
    • Play the previous or next voice message: Tap to play the next voice message; tap to play the previous voice message.

Delete voice messages

You can delete a voice message using either of the following methods:

  • Tap and hold a voice message to delete, and select Delete. In the dialog box that is displayed, tap OK.
  • On the voice message playback page, tap . In the dialog box that is displayed, tap OK.

Clear voice messages

NOTE:

Clearing voice messages will delete all voice messages of the current account. Exercise caution when performing this operation.

  1. Tap in the upper right corner of the screen, and select Delete All.
  2. In the dialog box that is displayed, tap OK.

Call back

You can call back voice messages using either of the following methods:

  • Tap and hold the voicemail to be called back and tap Call to directly initiate the call.
  • Tap and hold the voicemail to be called back and tap Edit Dial to edit the number to be called back before initiating the call.

Forward voice messages

You can forward voice messages using either of the following methods:

  • On the voice message playing screen, tap .
  • Tap and hold a voice message, select Forward, enter or select the forward-to number, and tap .
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Updated: 2019-06-21

Document ID: EDOC1000128683

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