No relevant resource is found in the selected language.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Read our privacy policy>Search

Reminder

To have a better experience, please upgrade your IE browser.

upgrade

eSpace 8950 and 8950S IP Phone V200R003C30 User Guide

Describes the services supported by the eSpace 8950 IP phones and the implementation of such services.
Rate and give feedback:
Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Call Transfer

Call Transfer

You can transfer an ongoing call to a third party.

A call can be transferred in any of the following three modes:

  • Blind transfer

    A call is transferred to a third party directly without waiting for the third-party to start ringing.

  • Semi-consult transfer

    A call is transferred to a third party after the phone of the third party rings.

  • Consult transfer

    A call is transferred to a third party after the third party answers the call.

NOTE:
  • Before enabling the call transfer service for a number, ensure that the number has been assigned at least two calls and that there are idle calls.
  • If call transfer fails, you can tap Resume to resume your call.

Blind Transfer

  1. Tap Transfer during a call.

    The call is placed on hold.

  2. Enter a number and tap .

    NOTE:
    • You can also select a number from the contact list, call history, or favorites list and then tap .
    • Before the third party answers the call you have transferred in blind mode, you can also perform the blind transfer operation on a call carried over another line.

Semi-consult Transfer

  1. Tap Transfer during a call.

    The call is placed on hold.

  2. Enter a number and tap or .

    NOTE:

    You can also select a number from the contact list, call history, or favorites list and then tap or .

  3. When hearing the ring back tone, tap Transfer.

Consult Transfer

  1. Tap Transfer during a call.

    The call is placed on hold.

  2. Enter a number and tap or .

    After the third party answers the call, ask him or her whether to answer the call.

    NOTE:

    You can also select a number from the contact list, call history, or favorites list and then tap or .

  3. If the third party accepts the call, tap Transfer.

Consult Transfer Back

Procedure

  1. Tap Transfer during a call.

    The call is placed on hold.

  2. Enter a number and tap or .

    NOTE:

    You can also select a number from the contact list, call history, or favorites list and then tap or .

  3. After the third party answers the call, ask him or her whether to answer the call. Tap Transfer or Back as required.

    • If the third party can answer the call, tap Transfer to transfer the call to the third party.
    • If the third party is busy now but can answer the call several minutes later (for example, 2 minutes later):
      1. Tap Back to resume the call with the original peer party. In the call screen with the original peer party, the Broker is displayed. The call with the third party is placed on hold.
      2. After 2 minutes, switch to the call with the third party and ask him or her whether to answer the call.
      3. If the third party can answer the call, tap Broker.

        You exit the call, and the original peer party and third party are connected.

Example

  1. User A taps Transfer during the call with user B.

    User B is placed on hold.

  2. User A enters user C's number and taps or .
  3. After user C answers the call, user A asks user C whether to answer the call from user B. User A taps Transfer or Back as required.

    • If user C can answer the call, user A taps Transfer to transfer the call to user C.
    • If user C is busy now but can answer the call 2 minutes later:
      1. User A taps Back and tells user B to wait for 2 minutes. The Broker button is displayed on the screen.
      2. After 2 minutes, user A switches to the call with user C and asks user C whether to answer the call.
      3. If the user C can answer the call, tap Broker.

        User A exits the call, and users B and C are connected.

Download
Updated: 2019-06-21

Document ID: EDOC1000128683

Views: 33822

Downloads: 307

Average rating:
This Document Applies to these Products
Related Documents
Related Version
Share
Previous Next