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ATIC V200R001 Login Fails
Troubleshooting Procedure
- The following is a screenshot of the Chrome browser.
- Copy the following files in the ATIC installation directory to another Windows directory D:\VSM\Runtime\Tomcat6\conf\server.xml for backup. (The default ATIC installation directory is D:\VSM.)Open the server.xml file in the VSM folder and modify the file as follows:
Find the label starting with <Connector port= "443", and then replace ciphers= "SSL_RSA_WITH_RC4_128_SHA, SSL_OP_DONT_INSERT_EMPTY_FRAGMENTS"
with ciphers="TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256,TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384,TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA256,TLS_RSA_WITH_AES_128_CBC_SHA,TLS_RSA_WITH_AES_256_CBC_SHA256,TLS_RSA_WITH_AES_256_CBC_SHA".
Save the file.
- Run Stop ATIC and Start ATIC in the Start menu of the Windows operating system to restart the ATIC service.
- After the ATIC service is restarted, you are advised to use the Firefox browser to access the ATIC. This version supports only Internet Explorer 8, Internet Explorer 9, and Firefox browser.
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