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User Guide

eSpace 7910 and 7950 IP Phone V200R003C30

Describes the services supported by the eSpace 7910&7950 IP phones and the implementation of such services.
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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Auto Callback

Auto Callback

When the number you dial is unreachable, you can enable the auto Callback (ACB) function so that the system automatically calls you and the desired number to set up a call once the desired number is idle.

The following ACB modes are supported:

  • After you enable the ACB on busy function, the system automatically calls you and the called party once the called party changes from busy to onhook.
  • With the ACB on no answer function enabled, when the number you dial does not answer, the system automatically calls you and the called party to set up a call once the called party becomes online and ends the current call. The system considers the called party online when detecting that the called party has call records.
  • Before using the ACB function, ensure that your account has been assigned the ACB rights. For any questions, contact your system administrator.
  • In the IMS+UC network environment, the IP Phone does not support ACB on no answer.

Using the ACB on Busy Function

In the UC2.X or IMS+UC network environment

  1. If your IP phone is deployed in the UC2.X, or IMS+UC network environment, you can register the ACB function as prompted when the called party is busy.

    If the ACB function is successfully registered, the IP phone plays a registration success announcement.

  2. When detecting that the peer party is available, the system initiates a call to you.
  3. After you answer the call, the system initiates a call to the peer party.
  4. After the peer party answers the call, the call between you and the peer party is set up.

    If the peer party still does not answer the call, you need to register the ACB on no answer function.

In the EC6.X network environment

  1. If your IP phone is deployed in the EC6.X or IMS network environment, you can press Callback to register the ACB function when the called party is busy.

    • If the ACB function is successfully registered, is displayed in the status bar and the callback list is displayed, where you can check the registered callback records and the callback status of the peer numbers, as described in Table 7-8.
    • In an EC6.X network environment, you can register the ACB function for a maximum of five numbers. Each number corresponds to an ACB record.

  2. When the peer party becomes idle, your phone screen is lit up and displays the callback list, and an announcement is played.
  3. Press the Up arrow or Down arrow button to select a number available for callback, and press Call to initiate a call.

    After the call is initiated, the callback record is deleted from the callback list.

  4. After the peer party answers the call, the call between you and the peer party is set up.
Table 7-8 Callback status

Status

Description

The number is available for callback.

The number is not available for callback.

The number is offline.

Using the ACB on No Answer Function

In the UC2.X network environment

  1. If your IP phone is deployed in the UC2.X network environment, you can register the ACB function as prompted when the called party does not answer your call.

    If the ACB function is successfully registered, the IP phone plays a registration success announcement.

  2. When detecting that the peer party has a call record, the system initiates a call to you.
  3. After you answer the call, the system initiates a call to the peer party.
  4. After the peer party answers the call, the call between you and the peer party is set up.

In the EC6.X network environment

  1. If your IP phone is deployed in the EC6.X or IMS network environment, you can press Callback to register the ACB function when the called party does not answer your call.

    If the ACB function is successfully registered, is displayed in the status bar and the callback list is displayed, where you can check the registered callback records and the callback status of the peer numbers, as described in Table 7-8.

  2. When the peer party has any call record, your phone screen is lit up and displays the callback list, and an announcement is played.
  3. Press the Up arrow or Down arrow button to select a number available for callback, and press Call to initiate a call.

    After the call is initiated, the callback record is deleted from the callback list.

  4. After the peer party answers the call, the call between you and the peer party is set up.

Canceling the ACB Service

In the EC6.X or IMS network environment, you can cancel a registered ACB service.

  1. Press More on the home screen to navigate to Callback.
  2. Press Callback. The Callback screen is displayed.

    In the callback list, you can check the information about a registered ACB service, including the peer party's number, the status indicating whether the number is available for callback, and the time when the service was registered.

  3. Press the Up arrow or Down arrow button to select a registered ACB service.
  4. Press Cancel for a number that is not available for callback or Delete for a number that is available for callback.

    If you cancel all registered ACB services, will disappear in the status bar.

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Updated: 2019-10-30

Document ID: EDOC1000129167

Views: 91398

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