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User Guide

eSpace 7910 and 7950 IP Phone V200R003C30

Describes the services supported by the eSpace 7910&7950 IP phones and the implementation of such services.
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ICP Linkage

ICP Linkage

In the EC6.X network environment, ICP linkage is supported. With the linkage function enabled, the status between your IP phone and the linked PC Client is synchronized, and also you can use the linked PC Client to place, answer, or end calls for your IP phone.

  • Before using the linkage function, ensure that your account has been assigned the linkage service rights. For any questions, contact your system administrator.
  • The operations of placing, answering, and ending calls are performed using the linked PC Client, but your IP phone carries the audio.

You can perform the following operations to enable the linkage function:

  1. Log in to the PC Client.
  2. Click and select Enable IP Phone Linkage, as shown in Figure 7-7.
    Figure 7-7 Enabling linkage
  • displayed for a line button on the IP Phone indicates that the linkage between the IP Phone and the PC Client is enabled.
  • If a CC line has been configured for your account, is displayed for the corresponding line button. After the linkage function is enabled, the icon changes to .
  • In the EC6.X network environment, before using the ICP linkage function, ensure that the line of the corresponding account is set to a CC line. For details about how to configure a CC line, contact your system administrator.
  • A number can have only one CC line configured. The number of calls for the CC line of the same number is limited to 1, which cannot be changed. In the ICP linkage scenario, CC lines for multiple numbers cannot be configured.

Table 7-16 describes the details of the ICP linkage function in the EC6.X network environment.

Table 7-16 ICP linkage function description

Description

Description

View the phone status

The phone status is displayed in real time on the linked PC Client when your perform operations over the first line for the linkage-enabled account of your IP phone. The phone status information includes onhook/offhook status, incoming/outgoing call notification, call process, and conference information.

NOTE:

The PC Client displays the status only of the first line for the linkage-enabled account of your IP phone in real time. During login, the IP phone automatically synchronizes the online status of the main linkage account.

Answer/End a call for your IP phone

  • When the linkage-enabled account of your IP phone has an incoming call, your IP phone and the linked PC Client both display the incoming call notification screen/window.

    Click Answer on the linked PC Client.

  • When the linkage-enabled account of your IP phone is engaged in a call, your IP phone and the linked PC Client both display the talking screen/window.

    Click Hangup on the linked PC Client.

Hold/Resume a call

When the linkage-enabled account of your IP phone is engaged in a call, your IP phone and the linked PC Client both display the talking screen/window.

  • Click Hold on the linked PC Client. The call is held on the corresponding line on the IP phone.
  • Click Resume on the linked PC Client. The call is resumed on the corresponding line on the IP phone.
NOTE:

A CC line cannot be placed on hold. You can switch a call from a common line to a CC line but cannot switch it back from the CC line to the common line.

Blind Transfer

When the linkage-enabled account of your IP phone is engaged in a call, your IP phone and the linked PC Client both display the talking screen/window.

Click Transfer and enter the transfer-to number on the linked PC Client.

Divert a call

When the linkage-enabled account of your IP phone is engaged in a call, your IP phone and the linked PC Client both display the talking screen/window.

Click Transfer and enter the transfer-to number on the linked PC Client.

Perform two-stage dialing

When the linkage-enabled account of your IP phone is engaged in a call, your IP phone and the linked PC Client both display the talking screen/window.

Open the keypad for two-stage dialing on the linked PC Client and perform two-stage dialing.

Outbound call

  • When the linked PC Client is used to make an outbound call, the IP phone automatically goes offhook.
  • When the IP phone is used to make an outbound call, the linked PC Client displays a state indicating that the call is automatically answered.
    NOTE:

    The phone linkage service does not work for the automatic outbound and Callback services.

DND

Enable or disable the DND service on the linked PC Client. The IP phone automatically enables or disables the DND service.

Linkage in the secretary service scenario

In the secretary service scenario, linkage between the PC Client and the shared line of the IP phone on the manager side, and linkage between the PC Client and the private line or shared line of the IP phone on the secretary side are supported. The linked PC Client can perform operations, such as placing, answering, and ending calls, for the shared line of the IP phone.

NOTE:
  • Linkage configuration and processing on a single side (either the manager or secretary side) of the shared line are supported.
  • The linkage service for the private line's number on the secretary side is common linkage (IPT linkage).

Synchronous sign-in/sign-out

After the agent signs in to or signs out of the Agent Client system, the same operation is performed on the IP phone.

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Updated: 2019-10-30

Document ID: EDOC1000129167

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