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User Guide

eSpace 7910 and 7950 IP Phone V200R003C30

Describes the services supported by the eSpace 7910&7950 IP phones and the implementation of such services.

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Hunt Group

Hunt Group

In an enterprise, employees in the same field can be added to a hunt group, with the group access code configured. After a user dials the access code of this hunt group, the system calls members in the hunt group, and the phones in the hunt group ring in the specified ringing mode (simultaneous ringing, sequential ringing, or cyclic ringing). If no one in the hunt group answers the call, the call is transferred to the voicemail or a specific number.

Hunt Group Sign-in and Sign-out

Two hunt group sign-in modes are available: dynamic sign-in (default) and static sign-in.

  • Dynamic sign-in mode: Members in a hunt group can manually sign in to and sign out of the hunt group. If authentication is required, members need to enter a 6-digit password as prompted before sign-in or sign-out.
  • Hunt group members can ask their system administrator for the authentication password.
  • A maximum of three password attempts are allowed. If an incorrect password is entered for three consecutive times, the sign-in or sign-out fails.
  • Static sign-in mode: Members in a hunt group are automatically signed in. They cannot sign out.

You can determine whether you have signed in to a hunt group according to the LED of the programmable button that has the hunt group function configured.

Press the programmable button that has the hunt group function configured. If the LED of this programmable button is steady green, and is displayed in the status bar, you have signed in to the hunt group.

If you want to sign out of the hunt group, press that programmable button again. The LED of this programmable button is off.

  • If your account is statically signed in to the hunt group, you cannot sign out even if you press the corresponding programmable button again. The LED of this programmable button is steady green.
  • For details about how to configure the hunt group function for a programmable button, see Buttons.

Hunt Group Calling

If no one in a hunt group answers incoming calls when all members in the hunt group are busy, offline, not signed in, or when the total ringing duration exceeds the maximum time limit, the system disconnects the calls, places the calls on hold, or transfers the calls to the voicemail or other specified numbers according to the preset policies.

For details about how to retrieve voice messages in the voicemail for a hunt group, see Voicemail.

  • For members in a hunt group, the hunt group service takes precedence over call forward all and DND services.
  • The IP phone supports distinctive ringtones for calls destined for hunt groups. For details about how to set the ringtone for the hunt group, see Ringtone.
  • In the incoming call notification screen for a hunt group, the phone number and name of the calling party, and the hunt group access code are displayed.
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Updated: 2019-10-30

Document ID: EDOC1000129167

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