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User Guide

eSpace 7910 and 7950 IP Phone V200R003C30

Describes the services supported by the eSpace 7910&7950 IP phones and the implementation of such services.
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Advanced Secretary

Advanced Secretary

The secretary service allows the secretary to answer incoming calls on behalf of the manager and forward them to the manager if the manager agrees to answer. The manager can view information about all incoming calls and directly answer important calls, without the calls being transferred by the secretary.

  • In the EC6.X network environment, ensure that the manager's account has been assigned the advanced secretary service rights on the server and related service settings have been configured.
  • In the UC2.X network environment, ensure that the manager's account has been assigned the advanced secretary service rights on the manager's phone and on the server and related service settings have been configured.
  • In the IMS+UC network environment, ensure that the manager's and secretary's account have been assigned the advanced secretary service rights on the server and related service settings have been configured.

For any questions, contact your system administrator.

Assume that user A is the manager of a company, and user B and user C are user A's secretaries. Figure 7-6 shows the mapping relationships between the lines of manager A and secretaries B and C.

Figure 7-6 Manager-Secretary line mappings

In the EC6.X or UC2.X network environment, a shared line must use a different account from a common line.

A manager's line and a secretary's line can be bound as a pair of shared lines. When others call the manager's shared line, the secretary's shared line also rings. After the line button of the shared line is configured, the line button icon is displayed as .

Third Party Calling the Manager's Share Line and the Manager Answering the Call

Third-party user D calls manager A, and manager A answers the call.

  1. User D calls manager A.

    The phones of manager A, secretary B, and secretary C ring at the same time.

  2. The manager sees that the call is from a VIP and therefore directly answers the call.

    The phones of secretary B and secretary C stop ringing, and the phones of manager A, secretary B, and secretary C all display that the shared line is engaged in an ongoing call.

  3. Manager A or user D hangs up to end the call.

    The phones of manager A, secretary B, and secretary C all display that the shared line is idle.

Third Party Calling the Manager's Shared Line, and the Secretary Answering the Call and Transferring It to the Manager

Third-party user D calls manager A, and secretary B answers the call and then transfers the call to the manager.

  1. User D calls manager A.

    The phones of manager A, secretary B, and secretary C ring at the same time.

  2. Secretary B answers the call.

    The phones of manager A and secretary C stop ringing, and the phones of manager A, secretary B, and secretary C all display that the shared line is engaged in an ongoing call.

  3. After a while, secretary B places the call on hold and asks the manager whether to answer the call from user D over a common line.
  4. If the manager agrees to answer the call, the manager selects the line that carries user D's call, and presses Retrieve to answer the call from user D.

Third Party Calling the Manager's Shared Line, and the Managers Barging in When the Secretary Answering the Call (Available Only in EC6.X)

Third-party user D calls manager A. When the secretary B answers the call, the manager barges into the call.

  1. User D calls manager A.

    The phones of manager A, secretary B, and secretary C ring at the same time.

  2. Secretary B answers the call.

    The phones of manager A and secretary C stop ringing, and the phones of manager A, secretary B, and secretary C all display that the shared line is engaged in an ongoing call.

  3. Manager A selects user D's call line, presses Barge, and forms a three-party conference with user D and secretary B.

Retrieving the Call Held by the Manager or Secretary

If the manager's call is placed on hold, the secretary can retrieve the call for the manager. The manager can also do this for the secretary if the secretary's call is placed on hold.

For example, if manager A presses Hold to hold the call with user D. Secretary B or secretary C selects the line that carries user D's call, and presses Retrieve to talk to user D.

Private Hold (Available Only in EC6.X)

When the manager (or secretary) is having a call over the shared line, the manager (or secretary) can hold the call privately so that the secretary (or manager) cannot resume the call.

For example, if manager A presses PrivHold to hold a call, the Retrieve softkey is not available on secretary B's or secretary C's phone.

Conference on a Shared Line

When the first line of the IP phone is configured as a shared line, the manager or secretary can initiate an instant conference using the shared line.

  • When creating an instant conference using a shared line, ensure that the account that is used to initiate the conference has been assigned the instant conference service rights.
  • The manager or secretary can use the shared line to make a call by performing the following operations: press the line button corresponding to the shared line to access the dialing screen, and dial a number.
  • When the instant conference service is not enabled for an IP phone, on the shared line calling screen, the manager or secretary can press the Conf softkey and add participants to start a local conference using the shared line.

After a conference is successfully created, the peer end of the shared line joins the conference.

  1. The manager or secretary creates a conference:

    • Press the Conf softkey on the home screen to create an instant conference.
    • Create a local conference using Call Merge.

  2. After the conference is successfully created, the user at the peer end of the shared line can press the Barge softkey to join the conference.

    If the Barge softkey is not available, contact your system administrator.

After a local conference is successfully created and placed on hold, the peer end of the shared line retrieves the conference.

  1. After the manager or secretary creates a conference and adds participants, the manager or secretary presses the Hold softkey. Then, the conference is placed on hold.
  2. The peer end of the shared line presses the line button corresponding to the shared line to check the calling status of the shared line and presses the Retrieve softkey to retrieve the conference.
  3. The party that retrieves the conference joins the conference and the party that places the conference on hold exits the conference.

Line Button LED for the Shared Line

  • When the shared line is idle, the LED is off.
  • When the shared line is dialing a number, calling, or engaged in a call, the LED is steady red.
  • When the shared line is in hold or has an incoming call, the LED blinks red.
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Updated: 2019-10-30

Document ID: EDOC1000129167

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