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Error Code Reference

OceanStor V3 Series V300R006

This document is applicable to OceanStor 2200 V3, 2600 V3 Video Surveillance Edition, 2600 V3, 5300 V3, 5500 V3, 5600 V3, 5800 V3, 6800 V3, 18500 V3, and 18800 V3. This document provides error codes of the storage system and guides maintenance engineers and technical support engineers to locate and rectify faults based on error codes. The document that you browse online matches the latest C version of the product. Click Download to download documents of other C versions.
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Error Code


Possible Causes

Handling Suggestion

Applicable Model


When the storage system is being powered on, the dirty data flags are invalid. As a result, the system fails to be powered on (Every two controllers are reset in the same controller enclosure at a long interval. The check can be passed when all controllers are powered on).

The controller where the valid data is saved is powered off.

(Note: Do not remove or insert controllers or power modules. Otherwise, data may be lost.)

1. Check whether controllers are powered off.

If yes, power on the controllers. Then, go to step 2.

If no, go to step 2.

2. Wait about 20 minutes. If the fault persists, go to step 3.

3. Log in to the controllers that failed to be powered on and reset each controller simultaneously by running the "rebootsys" command in minisystem mode.If the fault persists after the system is restarted, go to step 4.

4. Collect system logs (Method 1: Download logs on OceanStor DeviceManager. Method 2: In the CLI minisystem mode of the controller that failed to be powered on, execute the "" script. Obtain the logs from the given directory after the log collection is complete. For details, see descriptions about one-click log collection in the user manual) and contact technical support engineers.

Applicable to all models.

Updated: 2019-07-12

Document ID: EDOC1000138404

Views: 161810

Downloads: 320

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