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Error Code Reference

OceanStor V3 Series V300R006

This document is applicable to OceanStor 2200 V3, 2600 V3 Video Surveillance Edition, 2600 V3, 5300 V3, 5500 V3, 5600 V3, 5800 V3, 6800 V3, 18500 V3, and 18800 V3. This document provides error codes of the storage system and guides maintenance engineers and technical support engineers to locate and rectify faults based on error codes. The document that you browse online matches the latest C version of the product. Click Download to download documents of other C versions.
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Error Code


Possible Causes

Handling Suggestion

Applicable Model


When a cluster is being powered on, the DB data on the coffer disks (hard disks in slots 0 to 3 of a controller enclosure) is invalid. As a result, the DB fails to be started and the power-on process is interrupted.

The data saved in DB logs on the coffer disks is invalid. The DB fails to be powered on.

1.If coffer disks have been replaced, replace all coffer disks with the original coffer disks of the current controller enclosure. Reset all controllers that failed to be powered on (by running the rebootsys command in the CLI minisystem mode of each controller and then pressing Enter). If the DB is powered on after the system is restarted, replace the coffer disks (needing to be replaced) one by one.

If the fault persists after the system is restarted, go to Step 2.

2.Collect system logs (Method 1: Download logs on the OceanStor DeviceManager. Method 2: In the CLI minisystem mode of the controllers that fail to be powered on, execute the script. Obtain the logs from the given directory after the log collection is complete. For details, see descriptions about one-click log collection in the user manual.) and contact technical support engineers.

Applicable to all models.

Updated: 2019-07-12

Document ID: EDOC1000138404

Views: 162795

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