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Error Code Reference

OceanStor V3 Series V300R006

This document is applicable to OceanStor 2200 V3, 2600 V3 Video Surveillance Edition, 2600 V3, 5300 V3, 5500 V3, 5600 V3, 5800 V3, 6800 V3, 18500 V3, and 18800 V3. This document provides error codes of the storage system and guides maintenance engineers and technical support engineers to locate and rectify faults based on error codes. The document that you browse online matches the latest C version of the product. Click Download to download documents of other C versions.
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0x404032C7

0x404032C7

Error Code

Description

Possible Causes

Handling Suggestion

Applicable Model

0x404032C7

When the storage system is being powered on, the controller enclosure WWN recorded in the coffer disks (hard disks in slots 0 to 3 in the configuration disk enclosure) is inconsistent with the WWN of the onsite controller enclosure. As a result, the system fails to be powered on.

The coffer disks in the configuration disk enclosure connected to the controller enclosure are not the original coffer disks from the configuration disk enclosure.

1. Check whether the cables connecting the configuration disk enclosures and controller enclosures are changed.

If yes, connect configuration disk enclosures to the original controller enclosures. Then, log in to each controller to run the "rebootsys" command in minisystem mode to restart each controller simultaneously. If the fault persists after the system is restarted, go to step 3.

If no, go to step 2.

2. Check whether coffer disks in the configuration disk enclosures are changed.

If yes, insert the original coffer disks to the configuration disk enclosures. Then, log in to each controller to run the "rebootsys" command in minisystem mode to restart each controller simultaneously.If the fault persists after the system is restarted, go to step 3.

If no, go to step 3.

3. Collect system logs (Method 1: Download logs on OceanStor DeviceManager. Method 2: In the CLI minisystem mode of the controller that failed to be powered on, execute the "os_backup_info.sh" script. Obtain the logs from the given directory after the log collection is complete. For details, see descriptions about one-click log collection in the user manual) and contact technical support engineers.

Applicable to all models.

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Updated: 2019-07-12

Document ID: EDOC1000138404

Views: 144674

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