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Error Code Reference

OceanStor V3 Series V300R006

This document is applicable to OceanStor 2200 V3, 2600 V3 Video Surveillance Edition, 2600 V3, 5300 V3, 5500 V3, 5600 V3, 5800 V3, 6800 V3, 18500 V3, and 18800 V3. This document provides error codes of the storage system and guides maintenance engineers and technical support engineers to locate and rectify faults based on error codes. The document that you browse online matches the latest C version of the product. Click Download to download documents of other C versions.
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0x4000C99C

0x4000C99C

Error Code

Description

Possible Causes

Handling Suggestion

Applicable Model

0x4000C99C

The controller cannot be powered on because the brain-split check is not passed.

1. The link between the current controller and other controllers in the current controller enclosure is disconnected.

2. The arbitration mark shows that the data of other controllers in the current controller enclosure is valid.

3. When the controller is being powered on, some controllers in the controller enclosure are not powered on, and the quorum disks of the current engine is not inserted.

1. Check whether other controllers in the current controller enclosure fail to be powered on. If yes, power on all controllers in the current controller enclosure and then go to step 3. If no, go to step 2.

2. Check whether the quorum disks (disks in slots 0 to 2 of the configuration disk enclosure) of the current controller enclosure are inserted.

If no, insert the quorum disks of the current controller enclosure, and then go to step 3.

If yes, go to step 4.

3. Log in to the controllers that fail to be powered on and reset each controller simultaneously by running the "rebootsys" command in minisystem mode. If the fault persists after the system is restarted, go to step 4.

4. Collect system logs (Method 1: Download logs on OceanStor DeviceManager. Method 2: In the CLI minisystem mode of the controller that failed to be powered on, execute the "os_backup_info.sh" script. Obtain the logs from the given directory after the log collection is complete. For details, see descriptions about one-click log collection in the user manual) and contact technical support engineers.

Applicable to all models.

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Updated: 2019-07-12

Document ID: EDOC1000138404

Views: 150816

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