Configuring the Call Home Service
This section describes how to prepare and configure the Call Home service.
Preparations
The following table describes preparations that you are advised to make before configuring the Call Home service.
Item |
Description |
|---|---|
Obtaining contact details about Huawei technical support center |
Before deploying the Call Home service, you need to obtain the Authorization Letter for Deploying eService and Processing [Customer]'s Data from Huawei technical support center. During Call Home service configuration, you need to contact Huawei technical support center to authenticate storage devices on which the Call Home service will be deployed. To obtain contact details about Huawei technical support center: |
Obtaining the Equipment Serial Number (ESN) and site name of a storage device |
The ESN and site name of a storage device are required when Huawei technical support center authenticates the storage device. You can obtain the ESN based on either of the following procedures:
|
Preparing the network |
The network bandwidth is greater than or equal to 10 Mbit/s. |
Enabling ports 7448/TCP, 8448/TCP, and 9448/TCP on the firewall to allow outgoing traffic from the firewall to the Internet |
The eService cloud system uses server ports 7448/TCP, 8448/TCP, and 9448/TCP. Enable the three ports on the firewall to allow storage systems to send HTTP requests to the eService cloud system. For details about how to check whether the ports are enabled, see How Do I Check Whether Network Firewall Ports Are Enabled? |
(Optional) Obtaining the address, port, user name, and password of the HTTP proxy server |
This information is required if an internal HTTP proxy server is used for network access. |
Obtaining a Support account and password |
During Call Home service configuration, a Support account is required for device authentication. Apply for an account at the Support website if you do not have one. |
Customer code |
When performing eService authentication, technical support center personnel need to enter the customer code. |
Obtaining Authorization from Customers
Before enabling the Call Home service, you must obtain authorization from the customer.
To ensure customer network and information security and avoid cyber security risks caused by human factors, Huawei will clarify all operations to be performed as well as their scopes and impact to customers before deploying a service and apply for authorization on these operations. Huawei can perform only authorized operations after obtaining written consent from customers.
To download the Authorization Letter for Deploying eService and Processing [Customer]'s Data, click https://support.huawei.com/enterprise/en/doc/EDOC1100041772?idPath=7919749|7941815|9523109|22379482.
Registering with eService
Huawei technical support center can handle alarms and logs reported by a storage device only after the device is registered with eService.
Context
- Maintenance personnel at Huawei technical support center are responsible for registering a storage device with eService.
- Call Home service support personnel must provide the ESN and site name of the storage device to be registered to maintenance personnel at Huawei technical support center. For details about how to obtain contact details about Huawei technical support center and the ESN of a storage device, see Preparations.
Procedure
- Download Deployment of Huawei OceanStor eService and Processing of [Customer]'s Data, fill in it, and then save it in the *.jpg format by photographing or scanning. Installation personnel email the scanned copy signed by the customer to maintenance personnel of Huawei technical support center and contact them to register the site with eService.
- Maintenance personnel of Huawei technical support center enter the ESN and site name of the storage device to eService and complete the registration.
- After the storage device is registered, maintenance personnel at Huawei technical support center notify the Call Home service support personnel.
(Optional) Configuring the DNS Service
After a storage system is connected to a DNS server, you can resolve and access the external domain addresses through the storage system. This section describes how to configure a system management IP address for the active or standby DNS.
Prerequisites
- Customer's network management personnel have confirmed that DNS servers are running properly.
- Port 53 is enabled.
- If a direct-connection network is used, configure the DNS service and use the IP address 8.8.8.8 or 114.114.114.114 of the external DNS server.
- If an internal HTTP proxy server is deployed and the proxy server address is a domain name, configure the DNS service.
- If an internal HTTP proxy server is deployed and the proxy server address is an IP address, you do not need to configure the DNS service.
- Ensure that the configured DNS server can resolve the extranet domain name.
Context
- A DNS server is used to resolve external domain name addresses.
- If you want to configure a standby DNS server, keep the domain names of the active and standby servers consistent.
Procedure
- Log in to DeviceManager.
- Choose
Settings >
Basic Information > DNS Service.
- Set the DNS information.
- Set Active DNS IP Address.
- (Optional) Set Standby DNS IP Address 1.
- (Optional) Set Standby DNS IP Address 2.
Configure the standby DNS IP address 1 first and then the standby DNS IP address 2.
- (Optional) Test the connection between the DNS server and the storage system.
- You can click Test of each DNS IP address to test its availability.
- You can click Test All to test the connection between the DNS server and the storage system.
- Click Save.
The Success dialog box is displayed, indicating that the operation succeeded.
- Click OK.
Settings > 
Basic Information > DNS Service.
Enabling the Call Home Service
This section describes how to enable the Call Home service for a storage system.
Prerequisites
- The storage system is working properly.
- The management network ports on all controllers of the storage system have been connected to the public transmission network. For details about how to connect management network ports to the public transmission network, see the Installation Guide of the corresponding product model.
- The DNS service has been configured.
- The storage system has been registered with eService.
- The network bandwidth is greater than or equal to 10 Mbit/s.
Procedure
- Log in to DeviceManager.
- Choose
Settings >
Storage Settings > Value-added Service Settings > Call Home Service.
- Set basic configuration for the Call Home service. Table 5-26 describes basic parameters.
- Select the technical support center to which the storage system data will be uploaded.
Table 5-26 Basic parameters for the Call Home service
Parameter
Description
Value
Technical Support Center
Specifies the technical support center to which data will be uploaded.
[Value range]
Carrier in China region, Carrier in Romania region, Enterprise in China region, and Enterprise in Romania region
[Example]
Enterprise in Romania region
URL
Displays the URL of the technical support center to which data will be uploaded.
NOTE:After you select Technical Support Center, the URL address of the technical support center is displayed. You do not need to manually select a URL.
[Value range]
- Carrier in China region: icloudservice-cn.huawei.com
- Carrier in Romania region: itr-eservicero-carrier.huawei.com
- Enterprise in China region: ecloudService-cn.huawei.com
- Enterprise in Romania region: itr-eservicero-ent.huawei.com
[Example]
itr-eservicero-ent.huawei.com
- (Optional) Configure a proxy server.
If storage systems access Internet through internal HTTP proxy, a proxy server must be configured. Table 5-27 describes the proxy server parameters.
Table 5-27 Proxy server parametersParameter
Description
Value
HTTP Proxy Server Address
Specifies the HTTP proxy server address.
[Value range]
Only IPv4 addresses and domain names are supported.- An IPv4 address has the following requirements:
- The 32-bit address is evenly divided into four fields. Each 8-bit field is expressed in dotted-decimal notation.
- Each field of the IP address cannot be blank and must be an integer.
- The values of other fields range from 0 to 255.
- The value of the first field ranges from 1 to 223.
- The IP address cannot be a special address such as the broadcast address.
- The domain name has the following requirements:
- A domain name is not case-sensitive and must be an English domain name.
- An English domain name contains 1 to 255 characters.
- An English domain name can only contain letters (a to z, A to Z), digits (0 to 9), dots (.), and hyphens (-). It cannot start or end with a hyphen (-).
[Example]
192.168.0.1
test.com
Port
Specifies the HTTP proxy server port.
[Value range]
1 to 65535
[Example]
80
Username
Specifies the username.
[Value range]
- The username must contain 1 to 63 characters.
- The username cannot contain single quotation marks (').
[Example]
files
Password
Specifies the user password.
[Value range]
The password must contain 1 to 63 characters.
[Example]
123456
- An IPv4 address has the following requirements:
- Select the technical support center to which the storage system data will be uploaded.
- Configure policies for the Call Home service. Table 5-28 describes policy parameters.Table 5-28 Policy parameters
Parameter
Description
Value
Call Home Service
Specifies whether to enable the Call Home service to collect device logs.
[Example]
Enabled
(Optional) Send Information Collection Logs Through Syslog
To send the Call Home service's audit logs to the customer's syslog server, enable and configure the syslog notification function. After this function is enabled, the storage system records an audit log to the syslog server each time an alarm or event is sent to the eService cloud system. The audit log contains the sending time, file name, and file size. For details about the configuration method, see "Setting the Syslog Notification" in the Installation Guide.
[Example]
Enabled
- Confirm and save basic and policy configurations for the Call Home service.
- Click Save.
The security alert dialog box is displayed.
- Confirm information in the dialog box. Select I have read and understand the consequences associated with performing this operation, and click OK.
The Execution Result dialog box is displayed.
- Click OK.
The Call Home service is configured successfully.
- Click Save.
- Apply for authentication.
The technical support center can process the data uploaded by a storage system only after the storage system passes authentication.
If Call Home Service is not selected when configuring policies, you cannot apply for authentication.
- Click Authenticate.
The Authenticate Device dialog box is displayed.
- Enter your Support account and password.
Apply for an account at the Support website if you do not have one.
- Click OK.
The Execution Result dialog box is displayed.
- Click OK.
After device authentication is successful, the authentication status becomes Authenticated.
- (Optional) Click Call Home Availability Test to check whether the Call Home service is working properly.
After the Call Home service is enabled, device authentication becomes available. After the device authentication is complete, the Call Home availability test becomes available.
- Click Authenticate.
- Contact Huawei technical support center for site authentication.
- The installation engineer calls Huawei technical support center for site authentication.
- Maintenance personnel of Huawei technical support center authenticate eService on the eService cloud system.
- Upon successful authentication, maintenance personnel of Huawei technical support center notify the installation engineer of the result.
- After the configuration is successful, log in to the eService cloud management device. For details, see the eService Intelligent Cloud Management System User Guide.
Settings > 
Storage Settings > Value-added Service Settings > Call Home Service.
