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Parts Replacement

OceanStor 2800 V3 V300R006

This document is applicable to OceanStor 2800 V3. This document describes the procedure for replacing the parts of the storage system in terms of safety operations, preparations, and precautions.
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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Collecting Troubleshooting Information

Collecting Troubleshooting Information

You need to collect troubleshooting information before troubleshooting.

You need to collect the following information:

  • Name and address of the customer
  • Contact person and telephone number
  • Time when the fault occurred
  • Description of the fault phenomena
  • Device type and software version
  • Measures taken after the fault occurs and the related results
  • Troubleshooting level and required solution deadline
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Updated: 2019-08-30

Document ID: EDOC1000138807

Views: 21876

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