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Event Reference

OceanStor Dorado V3 Series V300R001

This document is applicable to OceanStor Dorado5000 V3, Dorado6000 V3 and Dorado18000 V3. This document describes the basic knowledge about the events of storage system in terms of event definition, event level, impact on the system, possible cause, and handling procedure. The document that you browse online matches the latest C version of the product. Click Download to download documents of other C versions.

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0x200F00CF003A The Heartbeat Connection Between A Controller And A Management Module Is Interrupted

0x200F00CF003A The Heartbeat Connection Between A Controller And A Management Module Is Interrupted


The heartbeat connection between a controller and a management module is interrupted. As a result, the controller cannot access the management module.

Applicable Model

Applicable to OceanStor Dorado6000 V3/Dorado18000 V3 storage systems.



Event Level

Automatically Cleared




Impact on the System

The controller cannot access the management module.

Possible Causes

  • The management module is faulty.
  • The controller is faulty.


  1. Check whether alarms on management module faults are generated.

    1. If yes, replace the faulty management module. If the alarm persists, => Step2.
    2. If no, => Step2.

  2. Replace the corresponding controller. If the alarm persists, => Step3.
  3. Collect related information and contact technical support engineers.
Updated: 2018-10-19

Document ID: EDOC1000141827

Views: 94519

Downloads: 178

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