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Event Reference

OceanStor Dorado V3 Series V300R001

This document is applicable to OceanStor Dorado5000 V3, Dorado6000 V3 and Dorado18000 V3. This document describes the basic knowledge about the events of storage system in terms of event definition, event level, impact on the system, possible cause, and handling procedure. The document that you browse online matches the latest C version of the product. Click Download to download documents of other C versions.
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0xF03370002 Server Is Unavailable

0xF03370002 Server Is Unavailable


A server is unavailable.

Applicable Model

Applicable to all models.



Event Level

Automatically Cleared




Impact on the System

  • If the NTP server is unavailable, time synchronization is unavailable.
  • If the SMTP mail server is unavailable, emails cannot be sent successfully.
  • If the syslog server is unavailable, system logs cannot be saved.
  • If the alarm dump server is unavailable, historical alarms cannot be saved.
  • If the performance dump server is unavailable, performance statistics cannot be saved.
  • If the LDAP server is unavailable, user authentication fails.
  • If the key file backup server of the internal key management service is unavailable, key files cannot be saved.

Possible Causes

  • The server address is incorrectly configured.
  • The storage system is disconnected from the server.
  • The user name and password for logging in to the server are incorrectly configured.
  • The path of dump servers does not exist, does not have the write permission, or does not have sufficient space.
  • The NTP certificate is unavailable.


  1. Check whether the server address is correctly configured.

    1. If no, correct the configuration.
    2. If yes=> Step2.

  2. Check whether the user name and password of the server are correctly configured.

    1. If no, correct the configurations.
    2. If yes=> Step3.

  3. Check whether the network connection between the controller and the server is correct.

    1. If no, recover the network connection.
    2. If yes=> Step4.

  4. Check whether the dump server path is configured correctly and has the write permission.

    1. If no, correct the configurations.
    2. If yes=> Step5.

  5. Check whether the NTP certificate matches the server certificate.

    1. If no, import correct NTP certificate.
    2. If yes=> Step6

  6. Collect related information and contact technical support engineers.
Updated: 2018-10-19

Document ID: EDOC1000141827

Views: 88719

Downloads: 172

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