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Configuration Guide - Basic Configuration

S7700 and S9700 V200R010C00

This document describes methods to use command line interface and to log in to the device, file operations, and system startup configurations.
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Web System Login Failure

Web System Login Failure

Symptom

In a web system login failure, the device and client can ping each other, but the device cannot be logged in through the web system.

Procedure

  1. Check whether the HTTPS service is enabled.

    • HTTPS IPv4:

      By default, the HTTPS IPv4 service is enabled. Run the display this command in the system view to check whether the undo http secure-server enable command configuration exists. If it does, the HTTPS IPv4 service is disabled.

      You can run the http secure-server enable command in the system view to enable the HTTPS IPv4 service.

    • HTTPS IPv6:

      By default, the HTTPS IPv6 service is disabled. You can run the http ipv6 secure-server enable command in the system view to enable the HTTPS IPv6 service.

  2. Check whether the number of online web users is at its maximum.

    Run the display http user command on the device to check whether the number of current online web users has reached 5.

    Currently, the device supports a maximum of five concurrent online web users. If an idle user occupies web channel resources, other users may fail to log in. You can run the free http user-id user-id command to force the user offline.

  3. Check whether access control is configured for web users on the device.

    • HTTPS IPv4:

      Run the display this command in the system view to check whether the http acl acl-number command configuration exists. If so, record the value of acl-number.

      Run the display acl acl-number command in any view to check whether the IPv4 address of the web client is denied in the ACL. If so, run the undo rule rule-id command in the ACL view to delete the deny rule. Then, modify the ACL and permit the IPv4 address of the web client.

    • HTTPS IPv6:

      Run the display this command in the system view to check whether the http ipv6 acl acl6-number command configuration exists. If so, record the value of acl6-number.

      Run the display acl ipv6 acl6-number command in any view to check whether the IPv6 address of the web client is denied in the ACL. If so, run the undo rule rule-id command in the ACL6 view to delete the deny rule. Then, modify the ACL6 and permit the IPv6 address of the web client.

  4. Check whether web user access type is correct.

    Run the display this command in the AAA view to check whether the access type of the web user is HTTP. If local-user user-name service-type http exists in the command output, the access type of user-name is HTTP. If local-user user-name service-type http does not exist in the command output, run the local-user user-name service-type http command in the AAA view to set the access type of the web user to HTTP.

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Updated: 2019-04-18

Document ID: EDOC1000141895

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