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Alarm Handling

S9300, S9300E, and S9300X V200R010C00

This document provides the explanations, causes, and recommended actions of alarms on the product.
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BASETRAP_1. hwEntityCommunicateError 140312

BASETRAP_1. hwEntityCommunicateError 140312


BASETRAP/1/ENTCOMMUNICATEERROR: OID [oid] Communication channel failed. (Index=[INTEGER], Severity=[INTEGER], ProbableCause=[INTEGER], EventType=[INTEGER], ContainedIn=[INTEGER], PhysicalName="[OCTET]", RelativeResource="[OCTET]",ReasonDescription="[OCTET]")

Signals are lost on the CANbus.


Alarm ID Alarm Severity Alarm Type Critical communicationsAlarm(2)


Name Meaning
OID Indicates the ID of the MIB object.
Index Indicates the index of the entity. The entity in the alarm message is a board.
Severity Indicates the severity level of the alarm.
ProbableCause Indicates the possible causes of the alarm. The code of the possible cause is as follows:

10: IANAITUPROBABLECAUSE_TRANSMISSIONERROR indicates the transmission error.

EventType Indicates the alarm type. Alarms are classified into the following types:
  • communicationsAlarm (2)
  • qualityOfServiceAlarm (3)
  • processingErrorAlarm (4)
  • equipmentAlarm (5)
  • environmentalAlarm (6)

This alarm is an alarm of the communicationsAlarm type, that is, the alarm on communications errors.

ContainedIn Indicates the parent index of the entity. In the alarm message, this parameter indicates the index of the slot where the board is located.
PhysicalName Indicates the physical name of the entity.
RelativeResource Indicates the name of a component that is associated with the alarm.
ReasonDescription Indicates the description of causes of the alarm.

Impact on the System

Some or all services are interrupted due to the CANbus failure.

Possible Causes

  • The card is not installed properly.
  • The CANbus does not work normally, causing communication interruption.


  • Remove and reinstall the board. If this alarm is not cleared, replace this board. If the alarm persists, collect alarm information and configuration information, and then contact technical support personnel..
Updated: 2019-08-21

Document ID: EDOC1000142054

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