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Alarm Handling

S9300, S9300E, and S9300X V200R010C00

This document provides the explanations, causes, and recommended actions of alarms on the product.
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WEB_1. hwPortalServerDown

WEB_1. hwPortalServerDown


WEB/4/PORTALSERVER_DOWN:OID [OID] The portal server is down.(IP:[IPADDR] Vpn-Instance:[OCTET])

After server detection is enabled and the alarm action is configured, the device detects that the Portal server changes from Up to Down.


Alarm ID Alarm Severity Alarm Type Warning environmentalAlarm(6)


Name Meaning
OID Indicates the MIB object ID of the alarm.
IP Indicates the IP address of the Portal server.
Vpn-Instance Indicates the name of a VPN instance.

Impact on the System

The Portal authentication function does not work.

Possible Causes

The Portal server changes from Up to Down.


  1. Run the display server-detect state command to check whether the Portal server can work properly and whether the Portal service can be used properly.

    • If the Portal server works properly, check the network connectivity between the Portal server and device. If the network connection is disconnected, restore the network connection.
    • If the Portal server cannot work properly, restore the Portal server to the normal state.

  2. Collect log and configuration information, and contact technical support personnel.

Related Information


Updated: 2019-08-21

Document ID: EDOC1000142054

Views: 180668

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