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Log Reference

S9300, S9300E, and S9300X V200R010C00

This document provides the explanations, causes, and recommended actions of logs on the product.
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ISIS/6/GET_IF_FAILSMB:ISIS [process-id] failed to obtain the interface according to the interface index on the slave board. (InterfaceIndex=[STRING], MessageType=[STRING])


The IS-IS process on the slave board failed to obtain the interface according to the interface index.


Parameter Name Parameter Meaning


Indicates the ID of an IS-IS process.


Indicates the interface index.


Indicates the message type of LSPs:
  • Self LSP: indicates the self-originated LSPs.

  • Other LSP: indicates other LSPs.

  • AdjDelete: indicates neighbor information is deleted.

  • AdjHello: indicates the Hello message received by the slave board.

  • CircDis: indicates DIS information.

Possible Causes

1. The current interface on the slave board was inconsistent with the interface on the main board.

2. The backup interface index was incorrect.


  1. Run the display rm interface command to check whether the interface index on the main board is the same as that in the log.

    • If so, go to Step 3.

    • If not, go to Step 2.

  2. (Restart with caution.) You can restart the interface if services are not affected.

    • If so, go to Step 3.

    • If not, go to Step 4.

  3. Collect log information and configuration information, and then contact technical support personnel.
  4. End.
Updated: 2019-08-21

Document ID: EDOC1000142069

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