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Log Reference

S9300, S9300E, and S9300X V200R010C00

This document provides the explanations, causes, and recommended actions of logs on the product.
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FTPS/3/TRS_FAIL:The user failed to transfer data. (UserName="[string]", IpAddress=[string], VpnInstanceName="[string]", Reason="[string]")


The user failed to transfer files through FTP.


Parameter Name Parameter Meaning
UserName Indicates the user name.
IpAddress Indicates the IP address of a user.
VpnInstanceName Indicates the name of a VPN instance.
Reason Indicates the reason for the failure of file transfer.

Possible Causes

The user failed to transfer files through FTP.


  • Check whether the transmission connection is normal or whether both ends can ping through each other. If the connection is normal but the transmission fails, Collect log information and configuration information, and then contact technical support personnel.
Updated: 2019-08-21

Document ID: EDOC1000142069

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