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Log Reference

S9300, S9300E, and S9300X V200R010C00

This document provides the explanations, causes, and recommended actions of logs on the product.
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WEB/4/PORTALSERVER_DOWN

WEB/4/PORTALSERVER_DOWN

Message

WEB/4/PORTALSERVER_DOWN: The portal server is down.(IP:[IPADDR])

Description

The Portal server is Down.

Parameters

Parameter Name Parameter Meaning
[IPADDR] Indicates the IP address of the Portal server.

Possible Causes

The device detects that the Portal server changes from Up to Down.

Procedure

  1. Run the display server-detect state command to check whether the Portal server can work properly and whether the Portal service can be used properly.

    • If the Portal server works properly, check the network connectivity between the Portal server and device. If the network connection is disconnected, restore the network connection.
    • If the Portal server cannot work properly, restore the Portal server to the normal state.

  2. Collect log information and configuration information, and then contact technical support personnel.You can collect diagnostic information using the display diagnostic-information command.
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Updated: 2019-08-21

Document ID: EDOC1000142069

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