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Log Reference

S9300, S9300E, and S9300X V200R010C00

This document provides the explanations, causes, and recommended actions of logs on the product.
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FTPS/3/LOGINFAILED:Failed to login. (UserName="[string]", IpAddress=[string], VpnInstanceName="[string]", Reason="[string]")


An FTP user failed to log in to an FTP server.


Parameter Name Parameter Meaning
UserName User name

When the device fails to obtain the user name, for example, in a password-based user authentication scenario, asterisks (**) are used to indicate the user name.

IpAddress User IP address
VpnInstanceName VPN instance name
Reason Reason of the login failure

Possible Causes

An FTP user failed to log in to an FTP server.


  1. Check whether the user name and password are correct.

    • If either the user name or the password is incorrect, enter the correct user name or password.
    • If the user name and password are correct, Collect log information and configuration information, and then contact technical support personnel.

Updated: 2019-08-21

Document ID: EDOC1000142069

Views: 550204

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