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Log Reference

S9300, S9300E, and S9300X V200R010C00

This document provides the explanations, causes, and recommended actions of logs on the product.
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LINE/4/UNLOCK_ERROR_FAIL: Failed to unlock the user-interface [user-interface]. (UserName=[UserName], IPAddress=[IPAddress], VpnName=[VpnName], Reason=[Reason])


The user interface failed to be unlocked due to certain reasons.


Parameter Name Parameter Meaning


Type and number of a user interface


User name

When the device fails to obtain the user name, for example, in a password-based user authentication scenario, asterisks (**) are used to indicate the user name.


User IP address

When the device fails to obtain the user IP address, for example, in a scenario where the user logs in using a Console interface or AUX interface, asterisks (**) are used to indicate the IP address.


Indicates a VPN instance name.


Reason of failure to unlock the user interface

Possible Causes

After the user ran the lock command to lock the user interface and set a locking password, the user attempted to enter the locking password. When the user entered an incorrect password or a timeout occurred in entering the password, the log was generated.


  1. This log message is informational only, and no action is required.
Updated: 2019-08-21

Document ID: EDOC1000142069

Views: 546200

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