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Log Reference

S9300, S9300E, and S9300X V200R010C00

This document provides the explanations, causes, and recommended actions of logs on the product.
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LINE/4/UNLOCK_FAIL: The user failed to unlock the user-interface [user-interface]. (UserName=[UserName], IPAddress=[IPAddress], VpnName=[VpnName], FailedTimes=[FailedTimes])


The user failed to unlock the user interface.


Parameter Name Parameter Meaning


Indicates the user interface type and number.


Indicates the user name.

When the device fails to obtain the user name, for example, in a password-based user authentication scenario, asterisks (**) are used to indicate the user name.


Indicates the user IP address.

When the device fails to obtain the user IP address, for example, in a scenario where the user logs in using a Console interface or AUX interface, asterisks (**) are used to indicate the IP address.


Indicates a VPN instance name.


Indicates the number of times the password is incorrectly entered.

Possible Causes

After the user ran the lock command to lock the user interface and set a locking password, the user attempted to enter the locking password to unlock the user interface. When the number of times the password is incorrectly entered reaches three, the log was generated.


  1. This log message is informational only, and no action is required.
Updated: 2019-08-21

Document ID: EDOC1000142069

Views: 579176

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