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E9000 Server Compute Node and Switch Module iBMC (V250 to V259) User Guide 18

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Mouse and Keyboard Unavailable on the Remote Virtual Console

Mouse and Keyboard Unavailable on the Remote Virtual Console

Symptom

Symptom

Possible Causes

The mouse and keyboard do not work on the Remote Virtual Console.

The LSISAS3108 RAID controller card is configured and persistent keyboard and mouse connection is disabled.

Solution

  1. Check whether the server is configured with the LSISAS3108 RAID controller card on the Component Info page.

    • If yes, go to 2.
    • If no, go to 4.

  2. On the Remote Console page, check whether persistent keyboard and mouse connection is enabled.

    • If yes, go to 4.
    • If no, go to 3.

  3. Enable persistent keyboard and mouse connection and restart the server. After the server is restarted, check whether the problem is solved.

    • If yes, no further action is required.
    • If no, go to 4.

  4. Contact technical support.
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Updated: 2019-06-04

Document ID: EDOC1000157052

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