ALM-0x06000025 Communication with the RAID Controller Card Lost (RAID Card, Major Alarm)
Description
Alarm message:
Communication between the iBMC and arg2 RAID controller card arg1 failed (SN: arg3, BN: arg4).
From iBMC V328, the RAID controller card and PSU alarms will also include the SN and BOM code, and the fan alarms will also include the BOM code.
This alarm is generated when the communication with the RAID controller card was lost.
Alarm object: RAID card
Parameters
| Name | Meaning |
|---|---|
arg1 |
Slot number of the RAID controller card. |
arg2 |
Front I/O module or compute module and its slot number, for example, FM or CMn. |
arg3 |
SN of the RAID controller card. |
arg4 |
BOM code. |
Impact on the System
The RAID controller card may run unstably or be faulty. The system may even stop responding.
Possible Causes
- The initialization of the RAID controller card failed.
- The RAID controller card is faulty.
- The BBU of the RAID controller card is faulty.
- The PCIe port corresponding to the RAID controller card is disabled.
Procedure
- Check whether the server has the alarm 0x28000001, 0x06000005, or 0x06000027. If yes, clear the alarm.
- Restart the server and open the Advanced page on BIOS in UEFI mode.
- On the Advanced page, select Some drivers are not healthy and then click Repair the whole platform. Check whether the alarm is cleared.
For details, see Troubleshooting of the corresponding RAID controller card model in the RAID Controller Card User Guide.
If yes, no further action is required.
If no, go to 4.
- On the BIOS, check whether the PCIe port corresponding to the RAID controller card is disabled.
The BIOS configuration screen varies depending on the platform and version. For details, see the BIOS user guide of the server you use.
- Enable the PCIe port of the RAID controller card on the BIOS, save the settings, and restart the OS. Then, check whether the alarm is cleared.
If yes, no further action is required.
If no, go to 6.
- On the OS, check whether the RAID controller card driver version matches the RAID controller card firmware version. Upgrade the RAID controller card firmware or driver to the latest version. Then, check whether the alarm is cleared.
If yes, no further action is required.
If no, go to 7.
- Replace the RAID controller card. Then, check whether the alarm is cleared.
If yes, no further action is required.
If no, go to 8.
- Replace the BBU of the RAID controller card. Then, check whether the alarm is cleared.
If yes, no further action is required.
If no, go to 9.
- Contact technical support engineer.
