ALM-0x01000025 Memory Configuration Error (Memory, Critical Alarm)

FusionServer Pro High-Density Server iBMC (V250 or Later) Alarm Handling 24

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Description

Alarm message:

[arg1] arg2 memory configuration error. Error code: arg3 (SN: arg4, BN: arg5).

This alarm is generated when an incompatible DIMM is installed or when a DIMM is installed in an incorrect slot.

For details about DIMM layout, see "Installing DIMMs" in the troubleshooting manual of the server you use.

Alarm object: memory

Attribute

Alarm ID	Alarm Severity	Auto Clear
0x01000025	Critical	Yes

Parameters

Name	Meaning
arg1	Slot number of the memory board.
arg2	DIMM silkscreen or CPU socket number and memory channel No. DIMM silkscreen, for example, DIMM010(B). CPU socket number and channel number. NOTE: The number of DIMMs corresponding to a memory channel varies depending on the server model. You can obtain the CPU socket number and channel number corresponding to a DIMM from the Computing Product Memory Configuration Assistant.
arg3	Error code of the alarm.

Impact on the System

The system performance is affected, or the system fails to start.

Possible Causes

The DIMMs installed are not compatible with the CPU.
The DIMM layout does not comply with the configuration rules.

Procedure

Check whether other memory alarms are present.
- If yes, go to 2.
- If no, go to 3.
Clear other memory alarms. Then, check whether this alarm is cleared.
- If yes, no further action is required.
- If no, go to 3.
Power off the server and check the models of the DIMMs for which the alarm is generated.
Check whether the DIMM models are compatible with the server using the Computing Product Compatibility Checker.
- If yes, go to 5.
- If no, go to 7.
Check whether the DIMMs are installed in correct slots.
- If yes, go to 8.
- If no, go to 6.
For details about DIMM installation positions, see the user guide of the server you use.
Install the DIMMs in correct slots. Then, check whether the alarm is cleared.
- If yes, no further action is required.
- If no, go to 8.
Replace the DIMMs with compatible ones and power on the server. Then, check whether the alarm is cleared.
- If yes, no further action is required.
- If no, go to 8.
For details about how to replace a DIMM, see the user guide of the server you use.
Contact technical support engineer.

Translation

日本語简体中文

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Updated: 2021-08-04

Document ID: EDOC1000157054

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