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ME60 Troubleshooting Guide V1.0 (VRPv8)

This document provides the maintenance guide of the device, including daily maintenance, emergence maintenance, and typical troubleshooting.
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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Description of the process

Description of the process

This section describes the description of the process.

Notifying Huawei of the Emergency

When an emergency occurs, immediately contact Huawei for technical support.

NOTE:

Even if you can independently complete emergency maintenance with the guidance of this manual, notify Huawei of the emergency. Then, Huawei technical personnel maintain records of the fault to improve after-sales services.

Collecting Fault Information

When an emergency occurs, collect and back up fault information in real time for reference. Then, provide the collected information to Huawei engineers for fault location and rectification.

For details about fault information collection, see the chapter "Guide to Collecting Fault Information".

Recording Basic Fault Information

Collect the following basic information:

  • Time when the fault occurs

  • Detailed description of the fault

  • Software version of the ME60

  • Measures have been taken and the results

  • Severity level of the problem and expected time of system recovery

Backing Up Fault Information

Back up the following information:

  • Indicator status of the boards, power modules, and fans

  • Alarm information

  • Log information

  • Configuration information

  • Debugging information (if debugging is enabled)

Handling the Emergency

During emergency maintenance, follow the flow chart as shown in Figure 3-2 to verify the type and range of the fault according to the method as shown in Table 3-1.

Figure 3-2 Flow chart of verifying the fault type

Table 3-1 Method of verifying the fault type

Item

Method

Login through the console interface

Connect the serial interface of a PC or terminal to the console interface of the ME60 and set relevant parameters on the terminal. For details, refer to the HUAWEI ME60 Multiservice Control Gateway Configuration Guide - Basic Configurations.

Check that a terminal display is provided.

System startup

Check whether the system can be started normally and the command prompt such as <HUAWEI> is displayed.

Board status

Run the display device command on the terminal to check whether the status of all boards is Normal. In the case of a local fault, check the status of the service board connected to the customer who reports the fault.

Interface status

Run the display interface command on the terminal to check whether the status of the interface connected to the customer who reports the fault is Up and whether the number of packets received on the interface increases.

After the fault type is verified, apply emergency maintenance according to the description in the Chapter "Guide to Handling Emergencies".

Seeking Help

Seek Huawei technical support according to the contact information given in section "Technical Support."

Checking the Handling Result

After services resume, check the device status, board indicators, and alarms to confirm that the system runs normally. Make a dialing test to prove that services are normal. For detailed operations, refer to the HUAWEI ME60 Multiservice Control Gateway - Routine Maintenance.

You are recommended to arrange technical personnel to monitor the system running during the service peak time so that further problems can be handled immediately.

Recording Emergency Maintenance Information

Record emergency maintenance information, including the emergency maintenance time, version, fault symptom, handling procedures, and result, for a future query. For the format of the maintenance record information table, refer to Appendix A "Emergency Maintenance Record Table."

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Updated: 2019-06-11

Document ID: EDOC1000175918

Views: 11759

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