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ME60 Troubleshooting Guide V1.0 (VRPv8)

This document provides the maintenance guide of the device, including daily maintenance, emergence maintenance, and typical troubleshooting.
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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Definition of Emergencies

Definition of Emergencies

This section describes the definition and classification of emergencies.

An emergency is an unexpected fault on a device or a network, which happens suddenly, has extensive involvement, and has serious consequences on the network security and quality of service (QoS).

Emergencies that may occur on the ME60 can be classified into:

  • Abnormal system - all services being interrupted

  • Abnormal main processing unit - all services being interrupted

  • Abnormal service board - partial services being interrupted

  • Abnormal link - services on the interface being interrupted

An emergency is an extreme situation, which may be foretold by abnormality alarms and logs. You can confirm whether an emergency occurs by checking either alarms and logs or a customer's complaint.


This section describes the roadmap for handling emergencies. for the roadmap for locating common faults, refer to the HUAWEI ME60 Multiservice Control Gateway - Troubleshooting.

Updated: 2019-06-11

Document ID: EDOC1000175918

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