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ME60 Troubleshooting Guide V2.0 (VRPv8)

This document provides the maintenance guide of the device, including daily maintenance, emergence maintenance, and typical troubleshooting.

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Technical Support

Technical Support

This section describes how to seek Huawei technical support.

During the equipment operation and maintenance, if a fault occurs and is difficult to locate or rectify, or if you cannot rectify the fault by referring to the after-sales customer documentation, contact Huawei for assistance (Huawei engineers will provide guidance remotely or on site on troubleshooting).

Call local Huawei branches or representative offices or contact Huawei Customer Service Center.

You can contact Huawei Technical Support Center at:

Maintenance personnel need maintain a detailed record of the emergency maintenance procedures, notify Huawei of the type of the board to be replaced, and apply for a backup board according to the warranty articles. This can help Huawei technical support personnel to rectify the fault sooner. You can fax an Emergency Maintenance Notice to Huawei. For detailed information about the format, refer to Appendix A "Emergency Maintenance Record Table."

Updated: 2019-11-20

Document ID: EDOC1000175918

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