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ME60 Troubleshooting Guide V2.0 (VRPv8)

This document provides the maintenance guide of the device, including daily maintenance, emergence maintenance, and typical troubleshooting.

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Principle of Emergency Maintenance

Principle of Emergency Maintenance

This section describes the principles of emergency maintenance.

Emergencies easily cause network access failures of numerous users, device breakdown, and service interruption, resulting in serious consequences. To improve the efficiency in handling emergencies and minimize the losses, you must comply with the following guidelines when maintaining devices:

  • To keep the stable running of a device and minimize the occurrence probability of emergencies, refer to the HUAWEI ME60Multiservice Control Gateway Routine Maintenance.

  • The core function of emergency maintenance is to recover system operation and service provision as soon as possible. To efficiently handle emergencies, you need to set up schemes to handle various emergencies according to the emergency maintenance manual. Managers and maintenance personnel must be well-trained and familiar with these schemes.

  • The maintenance personnel must attend the emergency maintenance training to learn methods of identifying and handling emergencies.

  • When an emergency occurs, keep calm and check whether the hardware and route of the ME60 are normal. Then, check whether the emergency is caused by the ME60. If so, handle the emergency according to the predetermined emergency handling schemes or the processing procedures in this manual.

  • The Cfcard contains important data. When an emergency occurs, do not format the Cfcard before consulting Huawei engineers.

  • Contact the Customer Service Center or the local office of Huawei early for technical support during troubleshooting.

  • Once the emergency is solved, collect related alarm information and send the handling report, device alarm files, and log files to Huawei for analysis. This can help Huawei to improve the after-sales service.

Updated: 2019-11-20

Document ID: EDOC1000175918

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