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ME60 Troubleshooting Guide V2.0 (VRPv8)

This document provides the maintenance guide of the device, including daily maintenance, emergence maintenance, and typical troubleshooting.

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Maintenance Rules

Maintenance Rules

The rules that must be observed during maintenance.

Routine maintenance aims at discovering hidden defects or troubles on a device in time to ensure system stability. When a fault occurs, initiate the troubleshooting flow according to the "HUAWEI ME60Multiservice Control GatewayTroubleshooting". This document does not mention the procedures for troubleshooting.

To improve the performance of the device, ensure the secure and stable running of the device, and lower the maintenance cost, abide by the following basic rules during maintenance:

Environment of the Equipment Room

  • Conform to relevant national or industrial standards
  • Keep the room clean, tidy, dustproof, and moistureproof
  • Prevent rodents and insects from entering the room

Operating Specifications

  • Password management (for the system administrator)

    Keep management-level passwords safely and modify them regularly, and assign different passwords to people with specific operation rights to ensure system security

  • Key operations

    Maintain records about all key operations such as board switching, system resetting and software loading, and analyze the feasibility and take backup, emergency and secure measures before such key operations

  • Data modification

    Carry out authorization and control on data modification, back up the data before modification, and make records about modification

  • Anti-static specifications

    Wear anti-static wrist strap when operating the device and store the damaged boards in the anti-static bag instead of the cabinet to avoid causing other faults

Maintenance Specifications

  • Routine maintenance

    Give importance to preventive maintenance, especially to routine maintenance, and establish scientific and strict regulations to ensure efficient device maintenance

  • Qualifications for the maintenance personnel

    Before undertaking maintenance, get trained on basic maintenance theory and procedures, emergency handling procedures, operating specifications and security rules

  • Periodic check

    Carry out a check periodically and maintain records mentioned in this manual

  • Detailed records about the problem

    Maintain detailed records of the initial information on the problem and contact Huawei Customer Service Center or the local Huawei office on time

  • No installation of non-standard software

    Neither install nor run non-standard software that includes firewall, anti-virus software, game, and pirated software on the terminals; otherwise, serious faults in the device may be caused

  • No use of non-standard software to operate the database

    Except the delivery-attached software, do not use other software to access or modify the database; otherwise, serious faults may be caused


  • Parts inventory

    Keep enough spare parts on hand in case of failure, and have failed boards fixed as soon as possible (for the operators)

  • Emergency solutions

    In case of emergency, keep composed instead of panic, perform the troubleshooting procedures according to the "HUAWEI ME60Multiservice Control Gateway Troubleshooting" and contact Huawei Customer Service Center or the local Huawei office on time if the fault cannot be removed

Updated: 2019-11-20

Document ID: EDOC1000175918

Views: 26161

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