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ME60 Troubleshooting Guide V1.0 (VRPv8)

This document provides the maintenance guide of the device, including daily maintenance, emergence maintenance, and typical troubleshooting.
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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Emergency Maintenance Notice

Emergency Maintenance Notice

If your maintenance personnel cannot remove a fault through emergency maintenance, please call or fax Huawei technical support personnel for help. The maintenance personnel need maintain a detailed record of the emergency maintenance procedures, notify Huawei of the type of the board to be replaced, and apply for a spare one according to the warranty articles. This help Huawei technical support personnel rectify the fault sooner.

You can fax an emergency maintenance notice to Huawei. The format of the notice is as follows:

Table 3-6 Emergency maintenance notice

Filled by the customer

Telecom office

  

Device model

  

Capacity

  

Customer

  

Phone number

  

Version

  

Complaint time

  

Required response time

  

In warranty

Yes ¨ No

Fault description and handling procedure (in detail):

Approved by: Signature:

● Filled by Huawei engineers

Handling method

¨ Guide in call ¨ Remote maintenance ¨ On-site support

Result (attachment):

Handled by: Date:

Known anomalies:

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Updated: 2019-06-11

Document ID: EDOC1000175918

Views: 14819

Downloads: 258

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