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HUAWEI USG6000, USG9500, and NGFW Module V500 Troubleshooting Guide

This document provides maintenance guides for the USG6000 series, USG9500 series, and NGFW Module of the V500 version, including troubleshooting guides, typical troubleshooting cases, and FAQs.
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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
About This Document

About This Document

Overview

This document provides troubleshooting guides for the USG6000 series, USG9500 series, and NGFW Module, including troubleshooting guidelines, typical troubleshooting cases, and FAQs.

The following table lists the product version related to this document.

Product Name

Product Version

  • USG6300
  • USG6500
  • USG6600
  • USG9500
  • NGFW Module

The V500 version includes the following releases:

  • V500R001
  • V500R005

The commands in the diagnose view are for internal tests only. Some of the commands may interrupt services if they are incorrectly used. Therefore, use these commands under the guidance of Huawei engineers.

Intended Audience

This document is intended for:

  • Technical support engineers
  • Network planning engineers
  • Network maintenance engineers

Before reading this document, get familiar with the basic mechanism of security products and learn about the implementation mechanism and configuration method of features.

Reading Guide

The product enters the maintenance phase after being installed and deployed. Network administrators need to troubleshoot faults and adjust the network and services during maintenance. Certain enterprises may have routine maintenance. The network administrators need to check the running status of the network as scheduled.

This document guides network administrators through four phases, namely, fault discovery, fault location, fault rectification, and fault avoidance. Network administrators can implement maintenance tasks and learn about features, including the implementation mechanism and best practices by referencing this document.

Table 1 shows how to use this document. Network administrators need to read this document in advance to learn about the fault triggering mechanism and troubleshooting roadmap. It is recommended that network administrators customize this troubleshooting guide based on the network and services for rapid fault location and rectification.

Table 1 Reading guide

Maintenance Phase

Recommended Reference

Basic Reference

Fault discovery

Troubleshooting Guidelines - Symptom

Using eDesk for Network Maintenance and Troubleshooting

Troubleshooting Overview

Fault location

Troubleshooting Guidelines - Possible Causes

Troubleshooting Guidelines - Fault Tree Analysis

Using Troubleshooting Insights

Troubleshooting Overview

Troubleshooting Cases

FAQ

Fault rectification

Troubleshooting Guidelines - Troubleshooting Procedure

Using Troubleshooting Insights

Troubleshooting Cases

FAQ

Fault avoidance

Best Practices

-

Symbol Conventions

The symbols that may be found in this document are defined as follows:

Symbol

Description

Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.

Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury.

Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury.

Indicates a potentially hazardous situation which, if not avoided, could result in equipment damage, data loss, performance deterioration, or unanticipated results.

NOTICE is used to address practices not related to personal injury.

Calls attention to important information, best practices and tips.

NOTE is used to address information not related to personal injury, equipment damage, and environment deterioration.

Command Conventions

The command conventions that may be found in this document are defined as follows.

Convention

Description

Boldface

The keywords of a command line are in boldface.

Italic

Command arguments are in italics.

[ ]

Items (keywords or arguments) in brackets [ ] are optional.

{ x | y | ... }

Optional items are grouped in braces and separated by vertical bars. One item is selected.

[ x | y | ... ]

Optional items are grouped in brackets and separated by vertical bars. One item is selected or no item is selected.

{ x | y | ... } *

Optional items are grouped in braces and separated by vertical bars. A minimum of one item or a maximum of all items can be selected.

[ x | y | ... ] *

Optional items are grouped in brackets and separated by vertical bars. Several items or no item can be selected.

&<1-n>

The parameter before the & sign can be repeated 1 to n times.

#

A line starting with the # sign is comments.

GUI Conventions

The GUI conventions that may be found in this document are defined as follows.

Convention

Description

Boldface

Buttons, menus, parameters, tabs, window, and dialog titles are in boldface. For example, click OK.

>

Multi-level menus are in boldface and separated by the ">" signs. For example, choose File > Create > Folder.

Change History

Issue

Release Date

Description

03

2018-12-10

The third commercial release has the following updates:

02

2018-07-25

The second commercial release has the following updates:

01

2017-11-25

Initial commercial release.

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Updated: 2019-04-03

Document ID: EDOC1000179232

Views: 79739

Downloads: 319

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