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Administrator Guide

OceanStor 2800 V5 V500R007

This document is applicable to OceanStor 2800 V5. Routine maintenance activities are the most common activities for the storage device, including powering on or off the storage device, managing users, modifying basic parameters of the storage device, and managing hardware components. This document is intended for the system administrators who are responsible for carrying out routine maintenance activities, monitoring the storage device, and rectifying common device faults.
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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Overview of Common Management Software

Overview of Common Management Software

You can use DeviceManager and command-line interface (CLI) to query, configure, manage, and maintain storage systems. You can use serviceability tools, such as SmartKit (formerly named Toolkit, which is used as an example in this document) and eService, to improve the maintenance efficiency.

Table 2-1 describes software commonly used to manage storage systems.

Table 2-1 Common management software

Management Software

Function

DeviceManager

Helps you to allocate storage resources, manage users, data protection features, and alarms, and monitor device performance.

CLI

Helps you to allocate storage resources, manage users, data protection features, and alarms, and monitor device performance.

SmartKit

Helps you with routine maintenance, upgrade, patch installation, troubleshooting, expansion, and parts replacement.

eService

Supports alarm reporting, file uploading, and remote access.

Introduction to DeviceManager

DeviceManager is a piece of software for managing Huawei storage devices. It helps you configure, manage, and maintain storage devices with ease. Figure 2-1 shows the DeviceManager main window.

Figure 2-1 DeviceManager main window

Table 2-2 describes the components of the DeviceManager main window.

Table 2-2 Components of the DeviceManager main window

No.

Name

Description

1

Function pane

The function pane shows a page associated with the current operation.

2

Status bar

The status bar shows information such as the user name currently logged in and the login time.

3

Navigation bar

The navigation bar shows the function modules of a storage system. Users can click a function module to configure the corresponding functions.

4

Exit, help, and language selection area

This area displays an exit button, a help button, and a language selection button. DeviceManager supports simplified Chinese and English.

5

Fault statistics area

The fault statistics area shows the number of each level of system faults, helping users understand the running status of a storage system.

Introduction to CLI

CLI enables you to use command lines to manage and maintain storage systems. After you input commands with the help of a keyboard, commands are interpreted and executed by the program, and execution results are displayed as texts or graphics on CLI. Figure 2-2 shows the CLI main window.

Figure 2-2 CLI main window

After logging in to CLI, you can view information about a storage system, including the system name, health status, running status, and total capacity.

Introduction to SmartKit

SmartKit is a desktop management platform on which all IT tools can be managed in a unified manner. It provides various tools for deployment, maintenance, and upgrade of IT devices. Figure 2-3 shows the SmartKit main window.

Figure 2-3 SmartKit main window

Table 2-3 describes the components of the SmartKit main window.

Table 2-3 Table 1 Description of functional areas in SmartKit

No.

Description

1

Navigation tree for functions: enables you to select functions.

2

Scheduled task and system setting buttons.

3

Buttons for obtaining online help and more information as well as selecting a language

4

SmartKit login account area: displays the account having the maximum permission.

5

Authentication Now button: enables you to authenticate your identity to obtain more functions and supports.

Exit button: exits the current login account.

You can check whether the enterprise network or carrier network service is obtained.

6

Field switching bar: enables you to switch between the storage, server, and cloud computing fields.

7

Function Management button: displays all the functions integrated in SmartKit. You can install, upgrade, or uninstall one or more functions on this page.

8

: enables you to upgrade the upgradable functions in the current scenario-based task.

: enables you to install the functions that have not been installed in the current scenario-based task.

9

More: enables you to view all the functions of a product field to which the current scenario-based task belongs.

10

Scenario-based task entrance: enables you to use the corresponding function.

11

Links (for enterprise users): provides links to websites such as Bulletins, iKnow, Support-E, and InfoKit for Storage, InfoKit for Server, or InfoKit for Cloud Computing.

Links (for carriers): provides links to the support website, EOX bulletins, recommended software versions, as well as InfoKit for Storage, InfoKit for Server, or InfoKit for Cloud Computing.

NOTE:

These links are not displayed on the Home page if the role of the login user is Customer or Visitor.

Introduction to eService

As a large number of Huawei IT products such as storage devices, servers, and cloud computing products are put into use, users have increasingly high requirements on the troubleshooting efficiency. In traditional service support mode, technical support personnel provide local services manually. Faults may not be detected in a timely manner and information may not be delivered correctly.

The eService intelligent cloud management system (eService for short) integrates the cloud management, remote maintenance, automatic service request (SR) creation, and proactive prediction and prevention functions to improve user O&M capabilities and takes planned maintenance actions to prevent potential risks.

Being authorized by customers, eService monitors device alarms in 24/7 mode. Whenever an alarm is detected, eService automatically notifies Huawei technical support center and creates service requests. Huawei service engineers will help customers solve problems in a timely manner.

  • eService provides a self-service O&M system for customers, aiming for precise customized information services.
  • Based on HUAWEI CLOUD, the eService cloud system drives IT O&M activities through big data analytics and artificial intelligence (AI) technologies to identify faults in advance, reduce O&M difficulties, and improve O&M efficiency.
  • Data is encrypted during the data transmission, ensuring secure data transmission. eService can access the customer's system only after being authorized by the customer.
  • eService provides 24/7 secure, reliable, and proactive O&M services. SRs can be automatically created.
  • Customers can use any PC to access eService at any time and place to view device information.

eService enables the client system to work with the cloud system.

  • eService client system: It is deployed on the customer side.

The eService client system collects customer device alarms and sends them to the eService cloud system in a timely manner to implement remote maintenance functions, such as remote inspection and remote log collection.

  • eService cloud system: It is deployed in Huawei technical support center.

The eService cloud system receives device alarms from the client system in 24/7 mode, automatically notifies Huawei technical support personnel to handle the alarms in a timely manner, and supports automatic inspection and log collection for devices on the customer side.

For details, see the eService Intelligent Cloud Management System User Guide or log in to http://support.eservice.huawei.com to access and use eService.

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Updated: 2019-07-11

Document ID: EDOC1000181576

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