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Command Reference

OceanStor 18000 and 18000F V5 Series V500R007

This document is applicable to OceanStor 18500 V5, 18800 V5, 18500F V5, and 18800F V5 storage systems. It describes hardware installation of those storage systems for helping you easily and quickly finish the installation.

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change remote_support general

change remote_support general


The change remote_support general command is used to configure basic information about eService.


change remote_support general [ center_id=? ] [ proxy_switch=? ] [ proxy_address=? ] [ proxy_port=? ] [ proxy_username=? ] [ proxy_password=? ] [ site_name=? ]





center_id Technical support center.

The value contains 1 to 63 characters.

proxy_switch Switch for enabling or disabling a proxy server.

The value can be "off" or "on", where:

  • "off": The switch is turned off.
  • "on": The switch is turned on.
The default value is "off".
proxy_address Proxy server address.

The value can be a domain name or an IPv4 address. The domain name is a case-insensitive string of 1 to 255 characters, including letters, digits, and hyphens (-). Domain names at various levels are separated by periods (.). Hyphens (-) cannot be the start or end of the domain name.

proxy_port Port number of a proxy server.

The value ranges from 1 to 65535.

proxy_username User name for logging in to a proxy server.

The value contains 1 to 63 characters excluding single quotation marks (').

proxy_password Password for logging in to a proxy server.

The value contains 1 to 63 characters.

site_name Site name.

The value contains 1 to 127 characters excluding single quotation marks (').


Super administrator

Usage Guidelines

  • This command can be used to configure a technical support center for eService. Messages at the technical support center can be queried by running the "show remote_support technical_support_center" command.
  • This command can be used to configure information about the proxy server of eService.


Configure basic information about eService.

admin:/>change remote_support general center_id=CenterEC proxy_switch=on proxy_address= proxy_port=8080 proxy_username=admin proxy_password=**********
WARNING: You are about to change the eService site. If the eService has been enabled, this operation will disable the ongoing service, and the new eService site needs to be re-authenticated.
Suggestion: Before performing this operation, contact technical support engineers and confirm that the selected eService site obeys the local law.
Have you read warning message carefully?(y/n)y
Are you sure you really want to perform the operation?(y/n)y
Command executed successfully.

System Response


Updated: 2020-01-17

Document ID: EDOC1000181601

Views: 381681

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