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Maintenance Guide

TE30, TE40, TE50, TE60, and TX50 Videoconferencing Endpoint V600R006C10

This document guides the operator to maintain the device
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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Regularly Collecting Device Information

Regularly Collecting Device Information

The Versatile Tools Suite (VTS) can be used to collect the network information about the endpoint regularly. It helps the administrator know and rectify endpoint faults in time to ensure proper running of the endpoint.

NOTE:

Do not use the VTS to collect information about the endpoint that is calling or in a conference.

Context

The VTS, which is a set of visualized service tool systems, improves the work efficiency of system maintenance engineers and supports the sales of value-added and service products. The VTS integrates the network information collection function. Without the network management system, the VTS is able to collect information about NEs on the live network and perform routine maintenance.

After loading the endpoint adaptation package, the VTS can collect network information about the running endpoint, including tracing information, black box information, memory scanning results, logs, signaling diagnosis information, serial numbers (SNs), and one-click diagnosis results.
NOTE:

Personal information is not collected.

Prerequisites

Before collecting the endpoint network information for the first time, obtain the VTS information collection adaptation package of the endpoint.

NOTE:

The adaptation package is released with the endpoint software version.

Procedure

  1. Double-click to start the VTS.

    NOTE:

    Before collecting network information, load the information collection adaptation package of the target NE.

  2. Click Network Information Collection, as shown in Figure 6-6.

    Figure 6-6 Accessing the Network Information Collection window

  3. In the Network Information Collection window, choose NE Management > NE Information Maintenance, as shown in Figure 6-7.

    Figure 6-7 Choosing NE Information Maintenance

  4. On the NE Information Maintenance tab page, click Create, as shown in Figure 6-8.

    Figure 6-8 Creating an NE

  5. In the Network Information Collection window, choose Task Management > Task Management. On the Task List tab page, choose Create Task > Quickly Create, as shown in Figure 6-9.

    Figure 6-9 Choosing to quickly create a task

  6. On the Collect Existing NE Information tab page, set the task attributes and click Start Collection, as shown in Figure 6-10.

    Figure 6-10 Setting the task attributes
    NOTE:

    From the NE list, select an NE for which you want to collect information. If you want to select multiple NEs, hold down the Ctrl or Shift key.

  7. After the task is complete, click Download in the Collection Result column, as shown in Figure 6-11. After the download, you can view and analyze the task result to identify and handle exceptions.

    Figure 6-11 Downloading the task result
    NOTE:

    The downloaded task result contains the task report and the collected information.

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Updated: 2019-01-31

Document ID: EDOC1000184611

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