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Maintenance Guide

TE30, TE40, TE50, TE60, and TX50 Videoconferencing Endpoint V600R006C10

This document guides the operator to maintain the device

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Web Interface

Web Interface

Table 8-5 lists the troubleshooting methods for problems that may arise on the endpoint web interface.

Table 8-5 Methods for troubleshooting endpoint web interface problems


Possible Cause


A message is displayed to indicate that your endpoint failed to connect to the Internet or download images.

The latest patches for the operating system or Internet Explorer are not installed.

Install the latest patches for the operating system and Internet Explorer.

The security level of Internet Explorer is too high, or your endpoint IP address has not been added to the list of trusted sites.

  1. From the Internet Explorer menu bar, choose Tools > Internet Options.
  2. Click the Security tab, Trusted sites, and then Sites.
  3. Enter your endpoint IP address and click Add.
  4. Click OK.

Button text is not fully displayed.

Internet Explorer is set to ignore the font styles specified on web pages. In this case, the font specified by your endpoint cannot be recognized.

  1. From the Internet Explorer menu bar, choose Tools > Internet Options.
  2. Under Appearance on the General tab, click Accessibility.
  3. In the Accessibility dialog box, deselect all options.
  4. Click OK.

If Internet Explorer 6 is used, the endpoint web interface responds to operations slowly.

The JavaScript engine of Internet Explorer 6 is not upgraded, or the required patches are not installed.

  • Install Microsoft Windows Script 5.7 (recommended).
  • Install the patches.

The records of the local address book cannot be exported.

The pop-up blocker is enabled on your browser.

  • Internet Explorer: On the Internet Explorer menu bar, choose Tools > Pop-up Blocker > Turn Off Pop-up Blocker.
  • Firefox: Choose Tools > Options. On the General tab, select Show the Downloads window when downloading a file. On the Privacy tab, select Accept cookies from sites. Then click OK to save the settings.
Updated: 2019-01-31

Document ID: EDOC1000184611

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