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Huawei SAP HANA Appliance Single Node Installation Guide (KunLun 9008 and 9016) 10

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SUSE Ticket Submission Process

SUSE Ticket Submission Process

  1. Use the activated SUSE account to log in to the scc.suse.com. For details about how to activate the subscription, see the Huawei SAP HANA Appliance Single Node and Two Node HA Maintenance Guide. After the login, click Support in the MYTOOLS area on the left of the main page, as shown in Figure 12-2.

    Figure 12-2 SUSE support

  2. On the Support Tickets page, click Open a new ticket, as shown in Figure 12-3.

    Figure 12-3 Open a new ticket

  3. On the New Support Ticket page, fill in the ticket and submit it.

    1. Set Account, Entitlement, and Product, and click Next.
      Figure 12-4 New Support Ticket - PRODUCT
    2. Set Ticket Title and click Next.
      Figure 12-5 New Support Ticket - TICKET TITLE
    3. Select Platform and Severity, describe the problem in the Description text box, and click Next.
      Figure 12-6 New Support Ticket - DESCRIPTION
    4. Select a contact method and click Create Support Ticket to create the ticket.
      Figure 12-7 New Support Ticket - CONTACT

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Updated: 2019-08-27

Document ID: EDOC1100004728

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