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Huawei SAP HANA Appliance Single Node Installation Guide (KunLun 9008 and 9016) 10

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
Problem Handling Process

Problem Handling Process

SAP is responsible for problem demarcation. If a non-hardware problem occurs, you can directly send a trouble ticket to SAP. SAP determines which party is responsible for the problem based on the problem type.

  • If a SLES OS problem occurs, SAP will forward the problem to the SUSE.
  • If an SAP HANA problem occurs, SAP will handle the problem occurs.
  • If the problem is an evident hardware or RHEL OS problem, you can submit a trouble ticket through the Huawei 400 hotline. The Huawei R&D maintenance will handle the problem.
Figure 12-1 Problem handling process

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Updated: 2019-08-27

Document ID: EDOC1100004728

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