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Huawei SAP HANA Appliance Single Node Installation Guide (KunLun 9008 and 9016) 08

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Huawei uses machine translation combined with human proofreading to translate this document to different languages in order to help you better understand the content of this document. Note: Even the most advanced machine translation cannot match the quality of professional translators. Huawei shall not bear any responsibility for translation accuracy and it is recommended that you refer to the English document (a link for which has been provided).
SAP Ticket Submission Process

SAP Ticket Submission Process

  1. Enter support.sap.com/message in the address box of the browser to access the SAP support website.
  2. On the home page, click the icon in the upper right corner to log in to the SAP. Enter the subscription account and password to log in to the website.

  3. Click Report an incident. The page for generating a trouble ticket is displayed.

  4. Enter any character string in Enter search term and press Enter. Click Contact SAP Support at the lower right corner.

  5. Select a product, for example, SAP ERP, and click Search.

  6. Go to the problem description page, fill in the trouble ticket details, and click Submit at the lower right corner.

    • Language: English is preferred.
    • Priority: Set this parameter based on the impact on customer services. If an incident has affected customer services, set the parameter to High or Very high. For a root cause analysis incident, set the parameter to Medium.
    • Subject: Briefly describe the symptom, such as database do not respond or system hung.
    • Component: If the incident is related to the operating system, select BC-OP-LNX. After filling in the details, click Submit at the lower right corner.
    • Description: Describe the symptom in detail.

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Updated: 2019-05-14

Document ID: EDOC1100004728

Views: 31036

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