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EchoLife ONT FAQ 04

This document provides principle-related and operation-related FAQs of Huawei EchoLife ONT (HG8240, HG8240w, HG8245, HG8247, HG8247H and so on).
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What do I do if I cannot connect to Huawei ONT's (HG8240, HG8240T, HG8240W, HG8245, HG8247, HG8247H) Wi-Fi network

What do I do if I cannot connect to Huawei ONT's (HG8240, HG8240T, HG8240W, HG8245, HG8247, HG8247H) Wi-Fi network


Huawei EchoLife ONT include HG8010, HG8010H, HG8045, HG8045A, HG8240, HG8240H, HG8240T, HG8240W, HG8245, HG8245H, HG8245Q, HG8245T, HG8247, HG8247H, and router etc.

HG8010, HG8010H, HG8240, HG8240H, HG8240T, HG8240W are bridging ONTs and do not have the Wi-Fi function.You need to perform on the connected router, consult the router vendor or the carrier service hotline.

For Huawei ONTs with Wi-Fi functions, such as HG8045, HG8045A, HG8245, HG8245H, HG8245Q, HG8245T, HG8247 and HG8247H, perform the following steps:

  1. Check whether the target network is the ONT's Wi-Fi network. The default Wi-Fi name (SSID) and password of the ONT are displayed on its nameplate.

  2. Check whether the Wi-Fi name (SSID) or password of the ONT has been changed. If yes, use the new SSID and password for Wi-Fi connection.
  3. Check whether MAC address filtering is configured. Specifically, log in to the ONT web page (with reference to section 3.1). Navigate to

    Security >WLAN MAC Filter Configuration and query whether the MAC address has been blacklisted. A device with a blacklisted MAC address cannot be connected to the network.


For some ONTs, the navigation path for configuring MAC addresses filtering is Advanced Configuration > Security Configuration > Wi-Fi MAC Address Filtering.

Updated: 2019-05-23

Document ID: EDOC1100009117

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