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EchoLife ONT FAQ 04

This document provides principle-related and operation-related FAQs of Huawei EchoLife ONT (HG8240, HG8240w, HG8245, HG8247, HG8247H and so on).
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What do I do if I cannot access the Internet after connecting to Huawei ONT's(HG8240, HG8240T, HG8240W, HG8245, HG8247, HG8247H) Wi-Fi

What do I do if I cannot access the Internet after connecting to Huawei ONT's(HG8240, HG8240T, HG8240W, HG8245, HG8247, HG8247H) Wi-Fi

Answer

Huawei EchoLife ONT include HG8010, HG8010H, HG8045, HG8045A, HG8240, HG8240H, HG8240T, HG8240W, HG8245, HG8245H, HG8245Q, HG8245T, HG8247, HG8247H, and router etc.

HG8010, HG8010H, HG8240, HG8240H, HG8240T, HG8240W are bridging ONTs and do not have the Wi-Fi function.You need to perform on the connected router, consult the router vendor or the carrier service hotline.

For Huawei ONTs with Wi-Fi functions, such as HG8045, HG8045A, HG8245, HG8245H, HG8245Q, HG8245T, HG8247 and HG8247H, perform the following steps:

  1. Check whether you can access the Internet using a network cable. If this method does not work, the network is unavailable and you are advised to contact the service provider.
  2. Check whether parental control is enabled on the ONT to limit Internet access permission. Specifically, log in to the ONT web page. Navigate to Security > Parental Control Configuration
  3. and check whether a parental control profile has been bound to your terminal. If yes, cancel the binding.

    NOTE:

    Some ONTs do not support parental control.

  4. Power off and restart the ONT. Then try to connect to Wi-Fi again.
Updated: 2019-05-23

Document ID: EDOC1100009117

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